Automotive Service Advisor

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work Culver City Honda, a Ken Garff Automotive Dealership, is currently looking for a talented Service Advisor. Our Service Advisors deliver a high-quality experience by prioritizing consultation, listening, and being helpful over traditional car sales. If you don't consider yourself a car expert, don't worry. Our systems provide a menu of services to the customer by way of suggestion, you will simply help them understand and select what repairs are best for them. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T. and creating lifetime customers Here's why you'll want to work here: Paid training. We'll help you get up to speed. Growth is one of our values, over 700 people were promoted just last year Parental Leave with compensation for up to 12 weeks. We care about you at home and work and provide a flexible work schedule. Winner of the prestigious President's Award for the last 4 years. Average monthly earnings are $3500-$7000 Monthly culture and leadership training. Monthly employee celebrations. Paid time off and 401k with company match. Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance. Year-end bonus program for all employees (Garff Giveback). Employee discounts on vehicle purchases, parts, services, and more. Here's what you'll be doing: Greet all customers promptly and professionally. Determine the customer's primary concern and review additional maintenance needs when appropriate. Offer a no-cost vehicle condition inspection to every customer. Give and document fair, competitive, transparent price quotes, with the customer and dealership's best interest in mind. Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time. Handle all customer complaints immediately and resolve to the customer's satisfaction. Establish and maintain great customer relationships that encourage repeat and referral business. Work as a team player and uphold the company's standards of professionalism and integrity. Other duties as assigned. The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives. We are an Equal Opportunity Employer (( We Hear You ))