Automotive Service Advisor

Join Our Work Happy, Drive Happy Movement at Chapel Hill Tire

Are you a hard-working, diligent individual with a knack/passion for mechanical repair? Are you seeking a workplace where you can enhance your skills and advance your career through ongoing training? Do you value hard work, positivity, and delivering exceptional customer service?

If you just said, “Yes, yes, and YES!” then Chapel Hill Tire is the place for you.

Automotive Service Advisor

Key Responsibilities:

Customer Interaction: Greet customers with a smile, creating a welcoming atmosphere.

Product Knowledge: Advise customers on the best tires for their vehicle, ensuring optimal performance and safety.

Problem-Solving: Listen to customers' descriptions of symptoms, ask clarifying questions, and accurately diagnose their car problems.

Service Recommendations: Recommend appropriate repairs and maintenance services based on customers' needs.

Customer Communication: Keep customers updated on the status of their vehicle repairs, ensuring transparency and trust.

Relationship Building: Build and maintain positive relationships with customers, fostering loyalty and repeat business.

Sales: Drive sales by effectively communicating the benefits of recommended services and products.

Why Chapel Hill Tire?

Ongoing Training: Enhance your skills through continuous training programs designed to keep you up-to-date with the latest industry standards and techniques.

Growth Opportunities: Develop your skills and advance your career in a supportive environment.

Shared Values: Work with a team that values hard work, a positive attitude, and outstanding customer service.

Customer Focused: Be part of a team dedicated to ensuring every customer leaves satisfied

Requirements

• No experience necessary but appreciated

• Sales experience preferred
• Ability to work with the general public
• Ability to multitask and smile at the same time
• Valid driver’s license required
• Handle and prioritize phone calls, in-person customers, and communication with technicians
• Growth Mindset

What else are we looking for!

Dependability — Requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail — Being careful about details and thorough in completing work tasks. Our errors not only impact our customers view of us, but also their safety. Attention to detail is pertinent to ensure happiness and safety of our customers and team!

Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. With customer service it is also crucial to handle customers and coworkers with tact and effectiveness during high-stress situations.

Stress Tolerance — With growth sometimes comes with setbacks and that's okay! With growth we want you to be able to accept productive feedback and being open to growth opportunities.

Integrity — Must be honest and ethical and treat customers and coworkers like family & do what you can to be greatful and helpful.

Benefits

10 Great Employee Benefits Separate Us From The Competition

1. Paid On the Job Training and Certifications
2. Accelerated career development
3. PTO (paid time off)
4. Weekends, nights, & holidays off
5. 401K with 100% vesting and company match & Profit sharing
6. Comprehensive Health benefits
7. Dental and Vision benefits
8. Company paid life insurance
9. Aflac Insurance
10. Uniforms

Pay: Hourly + Commission+ Bonuses = Annual Compensation of $40,000-$85,000

Compensation is tied to how well you utilize training and development. Those achieving greater success typically demonstrate higher scores and thoroughly embrace our processes.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law