Automotive Service Advisor

Boch North Attleboro , MA 02760

Posted 4 months ago

Experienced Service Advisor

DCD Automotive/BOCH is seeking a knowledgeable Service Advisor to work one-on-one with our customers, advising them on available service options and parts when their vehicles need repairs. This role will require a personable disposition as well as the development of extensive product knowledge in order to best serve all of our customers with a friendly smile and honest guidance. Boch offers in-house training and support as well as competitive compensation and benefits packages.

Job Responsibilities:

  • Greet customers when they arrive at the parts and service center and direct them to an available mechanic

  • Consult with customers and mechanics regarding necessary vehicle repairs to ensure they are provided with the safest course of action tailored to their needs

  • Educate customers with in-depth information about available aftermarket and OE (original equipment manufacturer) part options

  • Answer questions about service outcome, maintain process transparency

  • Inform customers about warranty protections and potential cost savings

  • Help customers make informed decision between trading in a car or repairing it through our shop

  • Manage and oversee the service centers workflow and scheduling

Education and/or Experience:

  • High School Diploma or equivalent required

  • Extensive knowledge of automotive industry and parts required

  • Previous service or advising experience is preferred

DCD Automotive/BOCH is dedicated to ensuring a positive growth experience for employees. We offer a competitive benefits package that includes:

  • Medical, Dental, Vision Coverage

  • Complimentary Life Insurance

  • Fitness Discount

  • Short & Long-Term Disability Insurance

  • Employee Referral Bonus (Longevity Bonus)

  • Paid Vacations, Paid Holidays, & 401K

We are excited about meeting you!

DCD Automotive/BOCH is a drug free, Equal Opportunity Employer

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Automotive Service Advisor