Automotive Service Advisor

AAA Club Alliance is actively hiring for an Automotive Service Advisor to join our team!

At AAA, your success is our success. We can offer you:

• A VERY competitive compensation package that is the best in the industry! PLUS opportunities for additional income through monthly commission, spiffs and contests!

• Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. You'll get Sundays off each week, and another day during the week off dependent on business need.

• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance - Coverage begins after 30 days from your hire date!

• Over 2 weeks of Paid Time Off accrued during the first year of employment

• 8 Paid Holidays

• 401(k) retirement plan with up to 7% company match

• FREE company-paid Life Insurance

• FREE AAA Premier level membership

• Tuition reimbursement

• An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment

• Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!

Location Address: 124 Greentree Drive, Dover, DE 19904-7648

What our Service Advisors do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.

• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.

• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.

• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

• High School Diploma or equivalent.

• Previous experience in the automotive industry preferred, or at least three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.

• Must possess and maintain a valid driver's license with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.

• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.

• Authorized to work in the USA.

AAA Club Alliance (ACA) is an equal opportunity employer. Military and Veterans are encouraged to apply.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Car Care