Automotive Product Support

The Bertrandt Group has been providing development solutions for the international automotive and aviation industries as well as the mechanical and
plant engineering, energy, medical technology and electronics industries in Europe, China and the USA for more than 40 years. Our employees guarantee
extensive know-how, sustainable project solutions and a high level of customer orientation.
Automotive Product Support
Location: 98002, Auburn Hills
Automotive Product Support

Workplace: 98002, Auburn Hills

What to expect:

Failure Resolution Process (FAP) - 40%

Monitor field warranty data, filter, organize, prioritize, and select technical topics for follow-up
Review top warranty, long term quality, early warning and tow-in concerns to identify problems, investigate customer complaints, workshop findings, repairs performed and research all other potential possibilities surrounding the problem
Report market/product concerns in technical detail with pre-analysis in the FAP process
Monitor the effectiveness of service solutions and factory corrective actions introduced into production and service repairs
Attend factory meetings and topic escalation meetings
Conduct follow-up on claimed parts analysis results so FAP documents are updated appropriately
Update PCC tracking lists timely and accurately
Develop technical and non-technical approach to address dealer issues

Technical Support

• 25%

Provide technical support to other departments like technical field personnel, technical helpline, parts department, customer service, and Compliance/TREAD
Provide diagnosis and service solution information to the Technician Helpline and draft Technical Bulletins for the Field organization
Resolve unscheduled and unplanned technical issues

Tow-in and Data Mining Initiative Support- 25%

Help develop and provide feedback if needed for creation of Data Mining topic groupings
Begin using Data Mining tool when available and provide helpful feedback to improve accuracy of tool
Support internal early warning initiative by investigating new trends in data

Claim Parts from the Field

• 10%

Perform preliminary analysis on warranty returned parts with the Quality Analysis team; ships sample parts to the appropriate factories and/or suppliers
Ensure claimed parts pertaining to responsible PIDs are available
Maintain and update part submission lists on a regular basis
Check and inspect incoming parts from field claims
Scrap parts and delete from submission list when necessary

What you bring along:

5 years automotive relevant experience
Bachelor's degree preferred

Product Support is the primary quality liaison group between the factories and the OEM. The primary role of the Product Support Engineer (PSE) position is to monitor and report vehicle quality concerns to the factories/dealers using warranty, JD Power, and information from the technical helpline/field quality colleagues.

Once reported, it is the engineer's responsibility to track topics to final resolution and escalate when topics are out-of-timeline. Additional responsibilities include writing technical bulletins and tracking/managing failed parts from the field.

What we offer:

Full time position
Complete and comprehensive benefits package including Med/Dent/Vision
Employer paid STD/LTD/Life
401k Retirement program
Generous paid vacation/sick/holidays
Creativity encouraged in a fun, friendly work environment

Contact:

Jasmine Nelson

Tel.: +1 864-325-2223

Contact:

Jasmine Nelson

Tel.: +1 864-325-2223