The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.
Outbound calls to pick-up locations.
Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.
Ensure sub-haulers meet company requirements prior to dispatching.
Outbound calls to sellers.
Utilize cost effective vendors to meet company budget objectives.
Educate sub-haulers on company policies and procedures.
Maintain and archive documents.
Answer phone calls.
Collect payments on member deliveries.
Comply with Safety and enforce regulations.
Monitor incoming documents on the fax machine.
Print reports as needed.
Manage vendor relationships.
Other duties as assigned.
Two years dispatch experience.
One year customer service skills experience.
High School Diploma or GED preferred.
Excellent customer service skills and attitude.
Excellent Communication Skills --verbal and written.
Excellent organizational skills.
Excellent time management skills.
Typing speed 45 words per minute.
Basic Ten key proficiency.
Basic Math skills.
Computer proficiency (MS Suite experience).
Ability to operate office equipment.
Ability to work in fast paced/diverse environment.
Strong attention to detail.
Know geographical area as well as ability to read maps.
Work with minimal supervision.
Occasional Overtime as needed.
Bilingual Skill a plus.