Automotive Concierge Business Development Representative - Fenton, Michigan, United States

AUTOMOTIVE CONCIERGE BUISNESS DEVELOPMENT REPRESENTATIVE

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: We are seeking honest and dynamic Concierge Business Development Representatives to manage sales and service inquiries for vehicles and drive guests to our world-class brand locations throughout Michigan. You will be trained in our lead management/sales & service approach to create a wonderful experience for our guests as you help them get connected with our sales and service teams to provide them with excellent customer service.

You will be responsible for receiving and responding to web based electronic inquiries (leads/inquiries), working with our existing guest data base, incoming sales and service phone calls that result from prospects and guests visiting the dealership website, associated web sites and other lead sources. The Concierge Business Development Representative will be evaluated based on performance standards that measure how many leads/inquiries/prospects were converted to showroom and service visits and how many of those visits resulted in a sale or service being completed. You will utilize and/or learn both traditional and Internet-specific automotive sales and service processes.

As a Concierge Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission-based compensation, as well as extensive training and a benefits package. Our comprehensive training program teaches you all about our business and our Business Development Center. We also support your career goals with long-term career options in sales, service and management; because we know our success comes from your success.

THE PERKS:

• Competitive Compensation

• Employee Referral Program

• Employee Discounts on Sales and Service

• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)

• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)

• 401(k) and Employer Match

• Holiday Savings Program with Employer Match

• Paid Time Off

• Holiday Pay

Skills & Qualifications:

• Must be able to build rapport with customers.

• Must work well in a team atmosphere.

• Excellent verbal, written and communication skills.

• High degree of integrity and professionalism.

• Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit.

• Ability to organize, prioritize and multi-task efficiently.

• Ability to manage time effectively, work independently and be self-motivated.

• Availability and willingness to work a flexible schedule that includes early shifts, nights and weekends. That does include a few nights a month, which are Monday's & Thursday's 12:00 pm-9:00 pm and a few Saturdays a month which are 8:00 am to 2:00pm or 10:00am to 4:00 pm. Early shifts 7:30am-4:30pm on Monday-Friday.

Education and Experience:

• High school diploma or GED certificate preferred.

• One to three years related experience and/or training.

• Or equivalent combination of education and experience.

• Two years of experience in customer service (No Automotive Necessary)

• Proficiency with MS Office applications including Word, Excel, Outlook and Internet Explorer.

Essential Duties & Responsibilities:

• Execute customer communications via email, telephone, and text, in line with standards and processes.

• Using appropriate scripts & rebuttals for every single phone call (inbound, outbound, internet, chat, etc.)

• Set dealership appointments, achieve lead-to-Dealership conversion, and sell products based on department standards.

• Enter all prospect/guest communications, notes, records, and guest appointment data into the CRM.

• Logging and tracking guests properly in Google tracker daily (every box is filled in)

• First and last names are spelled correctly.

• Phone numbers

• Dealership

• Date and time

• Keep status updated.

• Maintain tracking boards showing Internet sales and service updated each day of the month.

• Prepare reports showing appointments scheduled, guest appointments kept, and guest sales based on leads/inquiries received.

• Log, track and maintain customer contact with customers in Focus (CRM database).

• Work Plans- work through tasks every store every day.

• Emails/texts- are responded to everyday.

• Voicemails on work phones are checked and called back daily.

• Attend regular meetings and participate in training sessions.

Essential Duties & Responsibilities:

• 16 combined sales and service appointments per day.

• 140 outbound attempts per day.

• Have 100 or less overdue tasks by the end of the week.

• Pass all mystery shops.

• Meet the team's expectations.

• Having managers T.O phone calls when unable to get the appointment.

• On time and ready to work for scheduled shifts.

• Time off needs to be approved by a manager in advance.

• Work 40 hours per week unless there is an excused absence (illness/doctor's note, PTO etc).

• Provide an official copy of the school schedule in advance.

• Follow company dress code including no sneakers or jeans allowed.

• Always remain professional and respectful of peers, BDM's and other staff.

• A phone call must be made and NOT a text to report being absent or late to work to your Teams BDM.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

• Must be able to access and navigate each department at the organization's facilities.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It's the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer's specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it's not just what you get, it's how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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