Automotive Claims Specialist I

Company

Cox Automotive

• USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

• It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That's how you can make an impact here at Cox.

We're hiring an Automotive Claims Specialist II to join our vehicle operations team at Cox Automotive. In this role, you'll be at the forefront of resolving customer concerns in the fast-paced world of vehicle purchases. You'll dive into the heart of the matter as you research claims, assess repair costs, and skillfully negotiate adjustments. Buckle up as we break down what this role is all about.

What's In It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.

• Comprehensive healthcare coverage from day one, with multiple options for individuals and families.

• Generous 401(k) retirement plans a company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts, and much more. Check out all our benefits.

What You'll Do:

You'll navigate buyer-seller interactions, collaborating with internal teams and external partners to orchestrate the return of vehicles for meticulous inspections. Here's more on what that'll look like:

• Investigate arbitration claims by collecting, comparing, and evaluating required information.

• Inspect vehicles to assess repair needs and authorize second opinions when necessary.

• Manage various claims involving mechanical issues, structural damage, title problems, and undisclosed vehicle damage, all subject to arbitration.

• Collaborate with internal departments such as titles, accounting, and dealer services].

• Partner with the post-sale inspection entry team, vehicle entry/CR writers, front office, and security to conduct thorough arbitration investigations.

• Adhere to National Auto Auction Association (NAAA) guidelines to reach well-founded conclusions.

• Review customer claims against company policies and account-specific guidelines; provide financial advice on arbitration decisions.

• Facilitate communication between customers, auctions, and dealers to gather necessary information for mutually agreeable resolutions.

• Manage arbitration settlements or adjustments between buyers and sellers.

Who You Are:

You're all about accuracy and your eye for detail is unmatched. Here's what else you'll bring to the table:

Minimum:

• A high school diploma/GED and 1-3 years of experience in a related field (or an equivalent combination of education and experience).

• Prior experience in conflict resolution.

• The ability to adapt to a fluid and changing environment.

• Strong organizational and time management skills.

Preferred:

• Automotive or body shop experience.

Kick your career into high gear. Join Cox today.

MSCOX

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.