Automotive Claims Specialist, Arbitrator I

Company:

Cox Automotive

• USA

Job Family Group:

Vehicle Operations

Job Profile:

Arbitrator I

Management Level:

Individual Contributor

Travel %:

No

Work Shift:

Day (United States of America)

Job Description:

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto.

That's where you come in.

We're looking for an Arbitrator I to learn the ropes of resolving customer complaints and ensuring we don't make the same mistake again. Do you have the skills we're looking for? Keep reading for more details!

Benefits

• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.

• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.

• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.

• 10 days of free child or senior care through your complimentary Care.com membership.

• Generous 401(k) retirement plans with up to 6% company match.

• Employee discounts on hundreds of items, from cars to computers to continuing education.

• Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.

• We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

At Cox, we believe in being transparent - please click on this link (Cox Benefits Overview) to learn more about our amazing benefits.

What You'll Do

From your very first day on the job, you'll receive guidance and coaching so you can learn the ropes. You'll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. Responsibilities include:

• Gaining familiarity with arbitration concepts and procedures.

• Learning and adhering to National Auto Auctions Association (NAAA) arbitration standards, Manheim marketplace policies and relevant legal requirements.

• Facilitating communication between buyers, sellers and various auction team members to gather the information necessary to guide parties toward agreement and resolution.

• Investigating claims by obtaining, comparing, evaluating and validating various forms of information.

• Handling claims from mechanical, structural damage, title issues and undisclosed vehicle damage.

• Partnering with post-sales inspection teams, vehicle entry/CR writers, front office and security to investigate assigned arbitrations.

• Engaging with both internal departments and/or third-party vendors to facilitate appropriate inspection, documentation and communication.

• Coordinating with internal teams (such as recon shops, titles, accounting, dealer services, etc.) to ensure appropriate actions are completed.

• Engaging with supervisor or manager to determine if escalation is required.

• Verifying accuracy of all requirement documentation, including invoices and settlement agreements.

Who You Are

You've got a knack for negotiation. You're ethical, dependable and trustworthy. You're eager to learn. You also have the following qualifications:

• A high school diploma or GED.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.