Automotive Claim Specialist I

Company

Cox Automotive

• USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto.

That's where you come in.

We're looking for an Arbitrator I to learn the ropes of resolving customer complaints and ensuring we don't make the same mistake again. Do you have the skills we're looking for? Keep reading for more details!

Benefits

• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.

• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.

• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.

• 10 days of free child or senior care through your complimentary Care.com membership.

• Generous 401(k) retirement plans with up to 6% company match.

• Employee discounts on hundreds of items, from cars to computers to continuing education.

• Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Want to volunteer in your community? We encourage that and even offer paid hours for you to do so.

• We all love our pets-whether they walk, crawl, fly, swim, or slither-and we're happy to supply insurance for them as well.

What You'll Do

From your first day on the job, you'll receive guidance and coaching to learn the ropes. You'll work with everyone from buyers to sellers to dealers to coordinate and validate customer returns and claims. Responsibilities include:

• Gaining familiarity with arbitration concepts and procedures.

• Learning and adhering to National Auto Auctions Association (NAAA) arbitration standards, Manheim marketplace policies and relevant legal requirements.

• Facilitating communication between buyers, sellers, and various auction team members to gather the information necessary to guide parties toward agreement and resolution.

• Investigating claims by obtaining, comparing, evaluating, and validating various forms of information.

• Handling claims from mechanical and structural damage, title issues, and undisclosed vehicle damage.

• Partnering with post-sales inspection teams, vehicle entry/CR writers, front office, and security to investigate assigned arbitrations.

• Engaging with both internal departments and/or third-party vendors to facilitate appropriate inspection, documentation, and communication.

• Coordinating with internal teams (such as recon shops, titles, accounting, dealer services, etc.) to ensure appropriate actions are completed.

• Engaging with supervisor or manager to determine if escalation is required.

• Verifying accuracy of all requirement documentation, including invoices and settlement agreements.

Qualifications:

• A high school diploma or GED.

• 3+ years of related experience (or an equivalent combination of education and experience).

• Relevant administrative experience in the automotive field, or claim servicing preferred.

Cox is a great place to be, wouldn't you agree? Apply today

SMCOX

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.