Automotive BDC Representative

Ed Napleton Automotive Group Wayzata , MN 55391

Posted 4 weeks ago

Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton ranked as 20 out of top 150 automotive groups in the U.S. for 2018 based on new car volume.

What We Offer

  • Medical and Vision

  • 401K Plan

  • Paid time off and vacation

  • Growth opportunities

  • Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance

  • Paid Training

  • Employee vehicle purchase plans

  • Family owned and operated

  • Long term job security

  • Flexible Work Schedule

  • Discounts on products and services

Responsibilities

  • Handling of incoming and outgoing phone calls and emails.

  • Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.

  • Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.

  • Answer customer internet inquires by both email and phone.

  • Schedule sales appointments and reschedule no show customers.

  • Contact customers based on current marketing incentives.

  • Follow up with existing and potential customers to generate leads and close sales.

  • Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.

  • Following up in a manner that results in the customer visiting the dealership.

  • Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.

  • Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.

  • Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Qualifications

We take care of our people with industry leading benefits which allows us - and you - to continue being amazing!

  • Excellent computer skills required.

  • Knowledgeable to call center environment.

  • Automotive experience helpful but not required.

  • Able to communicate persuasively with customers to set appointments.

Physical Demands

Constant sitting


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Automotive BDC Representative

Ed Napleton Automotive Group