Automotive Advisor

Autonation, Inc. Las Vegas , NV 89134

Posted 1 week ago


At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there's always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.

Position Overview

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customer's vehicle safe.

What Will I Do Every Day?

  • Set, confirm and prepare for appointments with customers so they can have a great service experience

  • Meet or exceed targeted sales goals & the targeted customer satisfaction index

  • Greet customers in a friendly manner when they arrive

  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives

  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle

  • Produce repair orders for customers, including cost and time estimates, with full transparency

  • Communicate frequently with technicians and parts associates to ensure timely completion of work

  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed

  • Follow up with customers to ensure satisfaction

  • Gain superior product knowledge to effectively help customers

  • Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

  • High school diploma or equivalent

  • Proven ability to provide an exceptional customer experience

  • Ability to set and achieve targeted goals

  • Prior sales experience preferred but not required

  • Demonstrated communication, consultative, interpersonal and organizational skills

  • The willingness to follow up with customers

  • Experience and desire to work with technology

  • Valid in-state driver's license and an acceptable, safe driving record

Why should I come work for AutoNation?

  • You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

AutoNation is an equal opportunity employer and a drug-free workplace.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Automotive Service Advisor

Sun Auto Service

Posted 2 weeks ago

VIEW JOBS 3/7/2019 12:00:00 AM 2019-06-05T00:00 <p>We offer complete auto repair on most vehicles including light trucks and diesels. With certified technicians and state of the art equipment we are the alternative to the dealership.</p><p>We are seeking highly motivated individuals for the position of Service Advisor. A minimum of 2 years of experience is required. Management opportunities available based on performance and experience</p><p><strong>Job Duties include but are not limited to</strong></p><ul> <li>Front-line customer service</li> <li>Building estimates</li> <li>Selling jobs</li> <li>Process invoices and payments on Mitchell Manager 5.9/SE</li> <li>Parts ordering</li> <li>Assisting Store Manager as required</li> </ul><p><strong>Requirements</strong></p><p>We are looking for the following attributes:</p><ul> <li>Superior customer service</li> <li>Self-motivated</li> <li>Goal-oriented</li> <li>Excellent verbal and written communication skills</li> <li>Able to work in a team environment</li> <li>Basic PC skills (MS Office suite a plus)</li> <li>Must be able to stand for extending periods of time</li> <li>Light lifting required (up to 30 lbs)</li> <li>Minimum 2 years experience in a similar role</li> </ul><p><strong>Benefits</strong></p><p>Sun Auto Service offers the following benefits to its full time employees:</p><ul> <li>Health, Dental and Vision Insurance</li> <li>Employer-paid life insurance</li> <li>Optional disability and life insurance</li> <li>Health Savings Account available</li> <li>401K retirement savings plan with employer matching</li> </ul><p><strong>Please include prior work experience with salary information as well as desired salary on Application</strong></p><p>Sun Auto Service is an Equal Opportunity Employer</p> Sun Auto Service Las Vegas NV

Automotive Advisor

Autonation, Inc.