Automotive Advisor

Autonation, Inc. Torrance , CA 90501

Posted 2 months ago

Overview

At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there's always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.

Position Overview

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customer's vehicle safe.

What Will I Do Every Day?

  • Set, confirm and prepare for appointments with customers so they can have a great service experience

  • Meet or exceed targeted sales goals & the targeted customer satisfaction index

  • Greet customers in a friendly manner when they arrive

  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives

  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle

  • Produce repair orders for customers, including cost and time estimates, with full transparency

  • Communicate frequently with technicians and parts associates to ensure timely completion of work

  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed

  • Follow up with customers to ensure satisfaction

  • Gain superior product knowledge to effectively help customers

  • Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

  • High school diploma or equivalent

  • Proven ability to provide an exceptional customer experience

  • Ability to set and achieve targeted goals

  • Prior sales experience preferred but not required

  • Demonstrated communication, consultative, interpersonal and organizational skills

  • The willingness to follow up with customers

  • Experience and desire to work with technology

  • Valid in-state driver's license and an acceptable, safe driving record

Why should I come work for AutoNation?

  • You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

AutoNation is an equal opportunity employer and a drug-free workplace.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Automotive Technician/Customer Service Advisor Entry Level

Valvoline Instant Oil Change

Posted 1 week ago

VIEW JOBS 4/10/2019 12:00:00 AM 2019-07-09T00:00 Schedule : Both:Full-Time and Part-Time Location : Torrance, CA USA JobDescription : Accelerate your potential Geared for the Driven Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow? Henley Enterprises, Inc. a franchisee of Valvoline Instant Oil ChangeSM (VIOC), is hiring Customer Experience Technicians. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone and have some fun in between. What you'll do As an Automotive Technician, you will help drive the continued success of VIOC by providing reliable and impeccable preventive maintenance service. Through face-to-face interactions, you will act as a trusted advisor to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on the road. * Evaluate customers' needs, working quickly and efficiently * Contribute to a fun team atmosphere * Master products, services and company knowledge * Perform automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers * Maintain a clean and safe workplace How you'll succeed * You are friendly and ready to work as part of a customer-focused team * Have an eagerness to learn * You can lift up to 50 pounds * Have full mobility and the ability to work with your hands above your head * Can stand for extended periods of time and climb stairs Why choose a career with Henley Enterprises/VIOC? For nearly 30 years, we've been bringing the convenience of fast, friendly maintenance service to busy people. Today, we operate over 165 locations in 10 states across the U.S. and growing. We're passionate about cars, but we're really in the business of taking care of people. We live by the policy of promoting from within and maintain an unwavering dedication to hiring, developing and supporting the best talent. Isn't it time you aligned your career to your needs? Join us today! Benefits include: * Competitive pay & flexible work schedule * On-the-job training, based upon a nationally awarded training program * We promote from within– a commitment we are passionate about * No late evenings * Competitive/Comprehensive Benefit Package Henley Enterprises, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. %90505% #GN0010# DisplayJobId : AUTOM03723 Category : Retail Valvoline Instant Oil Change Torrance CA

Automotive Advisor

Autonation, Inc.