Automation Support Specialist

Summary

The Automation Support Specialist coordinates and oversees various segments of the judiciary's information technology networks. Automation Support Specialists at this level of function perform routine network administration, provide automation and helpdesk support for court unit staff and provide technical support in installing and configuring computer hardware and software programs.

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Overview

• Accepting applications

• Open & closing dates

04/09/2024 to 05/31/2024

• Salary

$52,783 - $94,464 per year

• Pay scale & grade

CL 25 - 26

• Help

Location

1 vacancy in the following location:

• Wilmington, DE

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Excepted

• Promotion potential

26 - Promotion potential to CL-26.

• Job family (Series)

2210 Information Technology Management

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Announcement number

24-8

• Control number

785743000

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This job is open to

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

This is a High-Sensitive position; a Background Investigation is required.

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Duties

• Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.

• Act as a technical expert in solving more complex system problems. Provide in-person troubleshooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.

• Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.

• Create user accounts and maintain associated documentation.

• Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.

• Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations.

• Coordinate and link computer systems within an organization to increase compatibility and share information. Determine computer software or hardware needed to set up or alter systems. Train users to work with computer systems and programs, and respond to their requests for assistance. Diagnose hardware and custom off-the-shelf software programs, and replace defective components. Maintain and administer computer systems and related computing environments, including computer hardware, printers, digital evidence presenters, systems software, and all configurations. Recommend changes to improve systems and configurations, as well as determine hardware or software requirements related to such changes.

• Support/troubleshoot audio visual systems and provide guidance in the areas of courtroom technology, conference rooms, remote meetings, and streamed events.

• Assist with office and chambers moves, reconnecting equipment in new locations.

• Perform other duties as assigned.

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Requirements

Conditions of Employment

The Automation Support Specialist is a high-sensitive position. As a condition of employment, the selected candidate must successfully complete a ten-year background investigation with periodic updates every five years thereafter.

Qualifications

Applicants for this position should possess one to two years of specialized experience consisting of progressively responsible experience related to technical aspects of data processing, office automation, and data communications and their applications, terminology and methodology. The individual selected should possess strong communication skills and must be able to deal effectively with the District Judges, Magistrate Judges, and other members of the court. A team attitude and a willingness to adapt to a changing work environment are essential to maintain the court's quality standards.

Education

This job does not have an education qualification requirement.

Additional information

The United States District Court for the District of Delaware offers a generous benefit's package which includes the following:

• Paid annual and sick leave.

• Eleven paid federal holidays.

• Participation in the Federal Employees Health Benefits Program (FEHB).

• Federal Employees Dental and Vision Insurance Program (FEDVIP).

• Federal Employees Group Life Insurance (FEGLI).

• Flexible Benefits Program.

• Employee Assistance Programs.

• Federal Employees Retirement System (FERS).

• Thrift Savings Plan (TSP)- up to 5% match.

• Student Loan Forgiveness Program for Public Service Employees.

• On-site fitness facility.

• Transit Subsidy Program (contingent upon availability of funds).

NOTE: Some benefits require a waiting period.

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• Benefits

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

CPS qualifications standards are used to determine salary.

• Benefits

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• Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The required application documents include the following: resume, cover letter, three business references and an AO-78 Federal Judicial Branch Application for Employment.

• How to Apply

To apply for the position, please visit Court's application website at: https://opportunities.ilnb.uscourts.gov/Employment/appform.cfm?ref=daye8adr&pos=24-8.

Applicants will receive an email confirmation upon receipt. Incomplete or paper applications will not be considered.

Agency contact information

Elizabeth Mason

Email

Elizabeth_Mason@ded.uscourts.gov

Address

US District Court for the District of Delaware

844 N. King Street, Unit 18

Wilmington, DE 19801

US

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Next steps

Applicants will receive an email confirmation upon receipt. Incomplete or paper applications will not be considered.

• Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy

• Reasonable accommodation policy

• Financial suitability

• Selective Service

• New employee probationary period

• Signature and false statements

• Privacy Act

• Social security number request

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Required Documents

The required application documents include the following: resume, cover letter, three business references and an AO-78 Federal Judicial Branch Application for Employment.

Help

How to Apply

To apply for the position, please visit Court's application website at: https://opportunities.ilnb.uscourts.gov/Employment/appform.cfm?ref=daye8adr&pos=24-8.

Applicants will receive an email confirmation upon receipt. Incomplete or paper applications will not be considered.

Read more

Agency contact information

Elizabeth Mason

Email

Elizabeth_Mason@ded.uscourts.gov

Address

US District Court for the District of Delaware

844 N. King Street, Unit 18

Wilmington, DE 19801

US

Learn more about this agency

Next steps

Applicants will receive an email confirmation upon receipt. Incomplete or paper applications will not be considered.

Read more

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy

• Reasonable accommodation policy

• Financial suitability

• Selective Service

• New employee probationary period

• Signature and false statements

• Privacy Act

• Social security number request

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Overview

• Accepting applications

• Open & closing dates

04/09/2024 to 05/31/2024

• Salary

$52,783 - $94,464 per year

• Pay scale & grade

CL 25 - 26

• Location

1 vacancy in the following location:

• Wilmington, DE

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Excepted

• Promotion potential

26 - Promotion potential to CL-26.

• Job family (Series)

2210 Information Technology Management

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Announcement number

24-8

• Control number

785743000

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/785743000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.