Automation Operations Engineer

Ginkgo Bioworks Boston , MA 02298

Posted 4 weeks ago

We're looking for driven Automation Operations Engineers to join our team and help build our COVID-19 testing service, Concentric by Ginkgo. We're inspired and heartened by the tremendous public health response to COVID-19, and recognize that a similar scale of effort is needed by the biotech community to find long-term solutions to this crisis. Right now, there's nothing more critical than scaling diagnostics and developing new therapeutics and vaccines. Therefore, we've committed our Foundry platform to supporting research and development efforts for COVID-19, including $25M of free access to our infrastructure.

In particular, testing is needed in order to resume our daily rhythms: communities need testing to reunite their people and culture. Businesses need testing to reopen their offices and provide confidence to their teams and stakeholders. And schools need testing to be able to reconvene their campuses and research communities. To respond to this acute and widespread need for COVID-19 testing, Ginkgo has developed a SARS-CoV-2 screening service designed to provide broader access to COVID-19 diagnostic testing solutions. We're building increased Foundry capacity to support high rates of testing frequency for our clients, offering an end-to-end, onsite testing service designed to test large communities of individuals. Performed at high-scale and high-throughput, this additional testing capacity will be essential for organizations, institutions, and companies to be able to reconvene their teams and reopen their communities.

To ensure the success of this important initiative, we're seeking Automation Operations Engineers to provide front-end support for the automation systems in our high-complexity CLIA laboratory. Working directly with our Automation, Software, and Clinical Operations Teams, you'll assist with identifying and troubleshooting any issues with our automation systems. You'll also collaborate with internal and external stakeholders to suggest system improvements and enhance application performance. With your excellent problem-solving skills, you'll be a key contributor in keeping our operations running smoothly.

Please note: this is a full time role with a rotating shift schedule, which will require some evening and weekend hours.


  • Provide front-end support for automation systems in our high-complexity CLIA laboratory

  • Establish root causes of automation system errors, escalating serious concerns to engineering team members and ensuring issue resolution

  • Actively participate in post mortem discussions

  • Manage detailed records of configuration changes

  • Consult with development team members, internal users, and external clients to identify and suggest system improvements and enhance application performance

  • Assist with the development and maintenance of production integrated systems, including hardware and software

Desired Experience and Capabilities

  • Bachelor's degree in engineering or related field

  • Experience working with automation equipment in a clinical or biotech laboratory setting strongly preferred

  • Prior experience with life sciences production support, and particularly supporting automation processes for clinical laboratories, strongly preferred

  • Strong aptitude for troubleshooting problems that occur in a production environment

  • Ability to write scripts and review code to effectively analyze data and resolve problems

  • Devotion and enthusiasm for providing excellent user/customer support

  • Excellent communication skills, with the ability to collaborate with multidisciplinary teams in a fast-paced, high-pressure environment

  • Strong level of efficiency and self-motivation to complete tasks accurately and on time

  • Extremely process-oriented mindset, with acute attention to detail

  • Strong drive to help our project succeed, keeping in mind Ginkgo's mission and the customers we're supporting

  • Ability to work a rotating shift schedule that requires evening and weekend hours

To learn more about Ginkgo, check out some recent press:

Ginkgo Bioworks CEO on scaling up Covid-19 testing: 'If we try, we can win' (CNBC)

Ginkgo raises $70 million to ramp up COVID-19 testing for employers, universities (Boston Globe)

Ginkgo Bioworks Redirects Its Biotech Platform to Coronavirus (Wall Street Journal)

Ginkgo Bioworks Provides Support on Process Optimization to Moderna for COVID-19 Response (PRNewswire)

The Life Factory: Synthetic Organisms From This $1.4 Billion Startup Will Revolutionize Manufacturing (Forbes)

Synthetic Bio Pioneer Ginkgo Raises $290 Million in New Funding (Bloomberg)

Ginkgo Bioworks raises $350 million fund for biotech spinouts (Reuters)

Can This Company Convince You to Love GMOs? (The Atlantic)

We also feel that it's important to point out the obvious here - there's a serious lack of diversity in our industry, and that needs to change. Our goal is to help drive that change. Ginkgo is deeply committed to diversity, equality, and inclusion in all of its practices, especially when it comes to growing our team. Our culture promotes inclusion and embraces how rewarding it is to work with people from all walks of life.

We're developing a powerful biological engineering platform, so we must remain mindful of the many ways our technology can - and will - impact people around the world. We care about how our platform is used, and having a diverse team to build it gives us the best chance that it's something we'll be proud of as it continues to grow. Therefore, it's critical that we incorporate the diverse voices and visions of all those who play a role in the future of biology.

It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees and employment applicants.

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Automation Operations Engineer

Ginkgo Bioworks