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Leads and is accountable for delivery of automation projects for Xerox internal and external customers.
This position plays a key role understanding the client's requirements to craft winning solutions that are commercially acceptable to the customer. Conduct assessment and solutioning workshops to determine Automation feasibility and scope, develop business and technical solution to transform and automate the process.
Works in close collaboration with sales, bid management and service delivery, internal and external partners, the role holder will orchestrate and enable the delivery of won deals and POC solutions for potential customers.
Works with internal and partner development teams to govern and execute projects across various automation technologies like RPA, OCR/ICR, Chatbots, AI/ML.
This role is focused on project delivery within budget and timeline leveraging applicable automation technologies
Key Areas of Responsibilities:
Bid/Sales Support: Supports the presales phase of deal pursuit. Assists with the preparation and delivery of service contract proposals, bids and tenders.
Solution Design: Provides technical input to Solution design. Shapes and architects automation proposals working with partner(s) where relevant.
Cost and Risk: Calibrates cost and risk associated with the solution. Able to articulate the entire solution to a client or partner on a technical and business level, clearly identifying benefits and risks.
Integration: Co-ordinates and engages the supporting shared services (e.g. Global Delivery Team) and service delivery teams - as well as partner input where relevant - to develop seamless end to end service design for customers.
Delivery: Manages all aspects of delivery including vendor selection where relevant. Manages day to day project deliverables and helps remove blockers for build team with respect to access, approvals, business requirements understanding etc. Gives weekly update to stakeholders on projects. Stays engaged for the entire project lifecycle till handover to Production Support.
Min/Preferred Education Level Additional Details
Bachelor's degree in Engineering
Min/Preferred Certification Details
Solution consultant certification for RPA technologies like UiPath, Automation Anywhere, Blue Prism
Min/Preferred Skills, Knowledge and Abilities:
Overall experience of 12-15 years with at least 2-3 years in solutioning, deploying RPA technologies like UiPath/Blue Prism/Automation Anywhere and/or ML/AI capabilities like OCR/ICR, image recognition, NLP, chatbots etc.
Sound experience in designing innovative RPA solutions in response to clients key business drivers leveraging technologies like RPA/ML/AI/NLP/Chatbots
Domain knowledge of key functions like Finance, HR, Order to Cash, Supply Chain is added advantage
Should have experience in conducting assessment and solutioning workshops to be able to determine Automation feasibility and scope
Proven ability to innovate to provide solutions that improve client's business performance
Demonstrates analytical and problem-solving skills
The ability to analyze issues and to find resolution to problems by using a rational, systematic approach
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