*Primary Location: *6305 Peachtree Dunwoody Rd, West Warwick, RI, US
Division: *Cox Communications
Job Level: *Individual Contributor
Shift: *Day Job
Requisition Number: *216278_80591259
Cox Communications is searching for an Automation Analyst & Support Specialist II. This role works with the Billing & Payment Assurance team to analyze and translate business requirements to and from stakeholders while enhancing and supporting the functionality within the companys automation application.
The scope of this position includes gathering and verifying requirements from both inside and outside teams/vendors, translating business requirements into technical requirements, as well as translating technical designs and issues to stakeholders. This role will also develop automation jobs in Control-M based on technical requirements and communicate project and task statuses to stakeholders as well as management. Lastly, it will help define new automation opportunities within the Billing Operations department, and participate in on-call rotation to triage automation issues.
Primary Responsibilities and Essential Functions*
Prioritize, coordinate, and deliver work based on strategic objectives laid out by management.
Work together with other department personnel as a team to ensure all customers, both external and internal, have all of their data processing needs met.
Ensure all issues are communicated promptly and accurately to the appropriate people.
Help identify and implement improvements to the processes within the Billing Operations department.
Ensure the accuracy of data transferred to and from third parties.
Assist in the creation of documentation for all procedures in the team.
Identify and acquire training and knowledge in areas key to improving customer service, technical ability, and job performance.
Help enforce all policies and procedures and ensure they are followed as set forth by management.
Drive innovation through automation
Learn automation application and functionality in order to be able to support production automation jobs
Participate in team on-call rotation to help triage issues outside of office hours
Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
Previous experience with BMCs Control-M application or other automation tools
Experience with scripting languages (Bash, DOS, KSH, JSON, PowerShell, etc)
Experience with encryption methods (PGP, GPG, etc)
2 years of Business Analyst experience
Demonstrated analytical and problem-solving skills
Ability to lead group calls and assemble meeting notes
Comfortable creating and adhering to project tasks and deadlines
Must be able to work as part of an integrated team
Demonstrated commitment to quality customer service to both internal and external customers
Excellent communication skills both verbal and written are required
Ability to quickly absorb and utilize new concepts and technologies
Experience with the Netcracker ICOMS application.
Experience with admin tasks in both Windows and Linux operating systems
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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