Automation Analyst & Support Specialist II

Cox Communications Inc Gainesville , FL 32601

Posted 3 weeks ago

*Primary Location: *6305 Peachtree Dunwoody Rd, Gainesville, FL, US

  • Division: *Cox Communications

  • Job Level: *Individual Contributor

  • Travel: *No

  • Schedule: *Full-time

  • Shift: *Day Job

  • Requisition Number: *216278_75429115
    Cox Communications is searching for an Automation Analyst & Support Specialist II. This role works with the Billing & Payment Assurance team to analyze and translate business requirements to and from stakeholders while enhancing and supporting the functionality within the companys automation application.
    The scope of this position includes gathering and verifying requirements from both inside and outside teams/vendors, translating business requirements into technical requirements, as well as translating technical designs and issues to stakeholders. This role will also develop automation jobs in Control-M based on technical requirements and communicate project and task statuses to stakeholders as well as management. Lastly, it will help define new automation opportunities within the Billing Operations department, and participate in on-call rotation to triage automation issues.

  • Primary Responsibilities and Essential Functions*

  • Prioritize, coordinate, and deliver work based on strategic objectives laid out by management.

  • Work together with other department personnel as a team to ensure all customers, both external and internal, have all of their data processing needs met.

  • Ensure all issues are communicated promptly and accurately to the appropriate people.

  • Help identify and implement improvements to the processes within the Billing Operations department.

  • Ensure the accuracy of data transferred to and from third parties.

  • Assist in the creation of documentation for all procedures in the team.

  • Identify and acquire training and knowledge in areas key to improving customer service, technical ability, and job performance.

  • Help enforce all policies and procedures and ensure they are followed as set forth by management.

  • Drive innovation through automation

  • Learn automation application and functionality in order to be able to support production automation jobs

  • Participate in team on-call rotation to help triage issues outside of office hours


  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

  • Previous experience with BMCs Control-M application or other automation tools

  • Experience with scripting languages (Bash, DOS, KSH, JSON, PowerShell, etc)

  • Experience with encryption methods (PGP, GPG, etc)

  • 2 years of Business Analyst experience

  • Demonstrated analytical and problem-solving skills

  • Ability to lead group calls and assemble meeting notes

  • Comfortable creating and adhering to project tasks and deadlines

  • Must be able to work as part of an integrated team

  • Demonstrated commitment to quality customer service to both internal and external customers

  • Excellent communication skills both verbal and written are required

  • Ability to quickly absorb and utilize new concepts and technologies

  • Preferred*

  • Experience with the Netcracker ICOMS application.

  • Experience with admin tasks in both Windows and Linux operating systems

Who We Are

  • About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

  • About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Administrative Specialist II

University Of Florida

Posted 4 weeks ago

VIEW JOBS 9/21/2021 12:00:00 AM 2021-12-20T00:00 Classification Title: Administrative Specialist II Job Description: As the primary administrative support to the Department Chair, and additional faculty your duties will include: * Calendar management * Draft confidential correspondence and assist with written communications that may include presentations, proposals and responses. * Submit manuscripts to journals and manage Endnote database * Assist with travel arrangements and travel reimbursement. * Answers and screens phone calls and triage appropriately. * Place phone calls for Chairman and screens incoming calls. * Maintain and update CV, bio sketch and other support documents, as needed for grant and other funding submissions, for chair and faculty. * Assist chair with journal management and Endnote database for research papers. As the direct supervisor to four (4) department administrative support staff, your duties will include: * Direct and train staff * Manage staff days out calendar, ensuring adequate coverage of both academic offices * Update and maintain standard operational procedures, including establishing new processes, updating digital manuals, and disseminating new information to faculty and staff. * Direct and oversee faculty recruitment visits, working closely with Search Chair's administrative support assistant to schedule interviews, make travel arrangements, etc. * Oversight of Promotion and Tenure packets, including mid-career review, including assigning the tasks, setting deadlines and ensuring all packets are ready for review by Chair. Additional duties include: * Assist Director with oversight of academic offices. * Coordination of faculty leave requests and oversight of the faculty leave calendar. * Collects information, conducts research, and prepares materials for use in management or departmental discussions/meetings or for decision-making purposes. * Assists with implementing internal operating policies and procedures as required and acts as backup to the Director in his/her absence. * Coordinate and assist Chair and Director with mid-year and annual faculty evaluations. * Organize and attend monthly faculty meeting, including maintaining agenda, minutes, preparing reports and supplying information as needed. Will act as liaison for staff. * Coordinating and overseeing business meetings, including arranging catering, procuring the venue, assigning tasks to support staff, etc. * Interprets policies, procedures, rules and regulations, and provides input into development of new policies and processes. Expected Salary: $44,000 - $50,000/year Minimum Requirements: Bachelor's degree and three years of relevant experience; or an equivalent combination of education and experience. Preferred Qualifications: * Customer Service Skills * Organization Skills * Experience in Medical Office * Knowledge of policies, procedures, and practices of department, College of Medicine, university, specific committees, and societies * Ability to work independently * Ability to set own priorities * Ability to communicate effectively verbally and in writing * Ability to handle telephone calls in a courteous and effective manner * Ability to prepare correspondence in correct format * Ability to operate a personal computer * Ability to use Microsoft Outlook, Word, Excel, PowerPoint, and Publisher, and Adobe software * Ability to adapt quickly to new software or systems required for the effective office operations * Ability to establish and maintain effective working relationships with others Special Instructions to Applicants: In order to be considered, you must upload your cover letter and resume. The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. This is a time limited position. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: No University Of Florida Gainesville FL

Automation Analyst & Support Specialist II

Cox Communications Inc