Automated Process Technician

Equian LLC Naperville , IL 60540

Posted 5 months ago

RPA Technician FTE in Naperville: pay rate will be in the $18-21/hr range, depending on background and experience

Company Summary:

Equian has grown to become one of the nations leading companies for healthcare reimbursement analysis and payment integrity. We have been voted one of 40 Healthcares Hottest by Modern Healthcare and have been recognized by Inc. 5000 as one of the fastest growing companies in the United States. We are an employee-centric company and offer the most competitive salaries in the industry, exceptional benefits, wellness programs, and many other perks you find at many other companies. Come join one of the finest and most recognized organizations in the industry!

Position Summary:

Robotic Process Automation (RPA) Technician will be responsible for maintaining, evaluating and analyzing the automation processes. This RPA process includes the following:

  • Up to 100 VMs (Virtual Machines) running Equian Developed Eligibility Scraper software 7 days per week.

  • Up to 50 VMs running Automation anywhere Robotic Processes 7 days per week.

Initiation of each of these processes must be performed manually because the client system accessed requires dual security authentication via a Citrix environment. If these processes go down it is important to have them restarted as soon as possible in order to maximize the available processing time.

Responsibilities:

RPA Process:

  • Launch automated processing for the appropriate client system utilizing dual authentication as required by client

  • Initiate the RPA processes per the schedule with the appropriate criteria specified to ensure correct processing

  • Manage source and result files, and receive source files and load to appropriate RPA database

  • Notify and deliver result files to appropriate teams when processing is complete

  • Understanding of each robotic process and how they interact with client systems to allow for troubleshooting of issues/errors, which includes: Training in client systems, and Understanding end to end process of each robotic process

  • Understanding of how each robotic process impacts Equians internal processes to assist in identifying potential issues in those processes

Monitoring:

  • Monitor processes to ensure they are running properly and restart as necessary

  • Respond to notifications of processes terminating abnormally such as errors, loss of attachment to client systems, etc.

  • Restart processes as required

  • Contact Equian help desk if necessary if problems occur with Equian servers dedicated to these processes

  • Escalate unresolved problems to Operations Management

Reporting:

  • Validate results as directed

  • Record all errors and actions taken to resolve

  • Provide end of day status reports to Manager Robotic Automation as directed

  • Respond to requests for status from Operations Management

Requirements:

  • High school diploma or GED required

  • Bachelors degree is preferred, specifically in IT or computer science, engineering, math, statistics, economics or related

  • Proficiency in MS Office products with specific emphasis on Excel, Word, SQL, and other analytic tools

  • Ability to work overtime as necessary

  • Excellent verbal and written communication skills

  • Ability to complete all mandatory client-specific training

  • Ability to think independently and display a natural curiosity and desire to innovate

  • Ability to be a positive representative of the Company both internally and externally

  • Ability to work with respect and cooperation at all times with fellow employees and clients

  • Ability to work in a fast-paced environment where overpayment identification and recovery is priority

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Automated Process Technician

Equian LLC