RPA Technician FTE in Naperville: pay rate will be in the $18-21/hr range, depending on background and experience
Equian has grown to become one of the nations leading companies for healthcare reimbursement analysis and payment integrity. We have been voted one of 40 Healthcares Hottest by Modern Healthcare and have been recognized by Inc. 5000 as one of the fastest growing companies in the United States. We are an employee-centric company and offer the most competitive salaries in the industry, exceptional benefits, wellness programs, and many other perks you find at many other companies. Come join one of the finest and most recognized organizations in the industry!
Robotic Process Automation (RPA) Technician will be responsible for maintaining, evaluating and analyzing the automation processes. This RPA process includes the following:
Up to 100 VMs (Virtual Machines) running Equian Developed Eligibility Scraper software 7 days per week.
Up to 50 VMs running Automation anywhere Robotic Processes 7 days per week.
Initiation of each of these processes must be performed manually because the client system accessed requires dual security authentication via a Citrix environment. If these processes go down it is important to have them restarted as soon as possible in order to maximize the available processing time.
Launch automated processing for the appropriate client system utilizing dual authentication as required by client
Initiate the RPA processes per the schedule with the appropriate criteria specified to ensure correct processing
Manage source and result files, and receive source files and load to appropriate RPA database
Notify and deliver result files to appropriate teams when processing is complete
Understanding of each robotic process and how they interact with client systems to allow for troubleshooting of issues/errors, which includes: Training in client systems, and Understanding end to end process of each robotic process
Understanding of how each robotic process impacts Equians internal processes to assist in identifying potential issues in those processes
Monitor processes to ensure they are running properly and restart as necessary
Respond to notifications of processes terminating abnormally such as errors, loss of attachment to client systems, etc.
Restart processes as required
Contact Equian help desk if necessary if problems occur with Equian servers dedicated to these processes
Escalate unresolved problems to Operations Management
Validate results as directed
Record all errors and actions taken to resolve
Provide end of day status reports to Manager Robotic Automation as directed
Respond to requests for status from Operations Management
High school diploma or GED required
Bachelors degree is preferred, specifically in IT or computer science, engineering, math, statistics, economics or related
Proficiency in MS Office products with specific emphasis on Excel, Word, SQL, and other analytic tools
Ability to work overtime as necessary
Excellent verbal and written communication skills
Ability to complete all mandatory client-specific training
Ability to think independently and display a natural curiosity and desire to innovate
Ability to be a positive representative of the Company both internally and externally
Ability to work with respect and cooperation at all times with fellow employees and clients
Ability to work in a fast-paced environment where overpayment identification and recovery is priority