Auto Sales Assistant

At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can't do it without you - our next great hire!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

As an Auto Sales Assistant, this individual will perform a wide variety of semi- routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle.

ESSENTIAL FUNCTIONS:

• Customer Service: 30%

• Greet Members and answers incoming telephone calls.

• Call Members referred to the RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles.

• Clerical Support:50%

• Assist Auto Sales Manager with completion of monthly reports and other tasks as needed.

• Controls, creates, and submits invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles.

• Print checks and maintain records for vendor payments.

• Ensure the immediate collection of sales proceeds on each vehicle sold.

• Work closely with the Accounting Department to maintain RCUAS account balances.

• Assemble paperwork on Repossessed vehicles.

• Maintain inventory lists for each credit union's repossessed vehicles.

• Determines appropriate location for repossessed units and schedules the transportation of the unit.

• Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties.

• Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles.

• File Insurance claims on repossessed vehicles, when available.

• Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles.

• Organize, schedule and transport repossessed vehicles for reconditioning.

• Establishes and maintains a professional relationship with auction, wholesale, and consignment partners.

• Establishes grade and floor pricing for units at auction.

• Partners with Auto Advisors to ensure sales paperwork is complete and organized.

• Complete and release DMV titles.

• Prepare and file DMV 'Report of Sale' within 5 days of sale.

• Ensure maximum flexibility to assist in a variety of functions as necessary. Perform vehicle inspections on vehicles including repos, inventory units & others as needed.

• Assist in directing & tracking the reconditioning, detailing & website marketing of inventory.

• Ability to drive cars to mechanics, detail vendors and other reconditioning vendors.

• Ability to move cars around and organize the dealership lot.

• Auto Sales: 10%

• Sell vehicles displayed on the auto buying lot.

• Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.

• Prepare paperwork for the sale of the vehicle and loan.

• Research and solve member problems and complaints in an accurate and timely manner.

• Perform all functions in a security conscientious manner.

MINIMUM QUALIFICATIONS:

• Knowledge, Skills, and Abilities

• Knowledge of automobile loans.

• Knowledge of selling automobiles and/or other vehicles

• Knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP).

• Excellent service skills.

• Skill in the operation of computers, printers, and modern office equipment.

• Ability to communicate effectively both verbally and in writing.

• Ability to process vehicle sales paperwork.

• Ability to collect trade-in titling documents and loan payoff information.

• Ability to coordinate a variety of activities simultaneously and prioritize work.

• Ability and desire to work in a team environment.

• Ability to work weekends.

• Ability to complete and submit DMV paperwork.

Licenses and Certifications

• Ability to qualify for DMV Salesperson License.

• Ability to maintain a valid California Driver's License.

• Ability to maintain a Notary certification.

• Ability to maintain insurance under RCU Auto Services insurance policy.

Physical Requirements

• Ability to lift 20 pounds.

• Ability to bend, stoop, sit, walk, twist, and turn.

• Ability to use a computer keyboard and calculator.

• Work environment is a combination of indoors and outdoors.

Education/Experience

A combination of education and experience equivalent to a high school diploma and two years of clerical and customer contact experience with general knowledge of knowledge or dealership desirable.

Compensation: Base starting range: $23.00 to $33.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement- Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks-

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950

• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

• Voted Best Places to Work in the North Bay 18 years in a row

• World-class employee engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Recognized by Forbes as one of "America's Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer