Auto Relationship Manager

Wells Fargo Little Rock , AR 72215

Posted 2 months ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.

As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.

Responsibilities include:

  • Requires travel within an assigned territory. Must live in assigned territory.

  • Uphold, support, foster and engage in Wells Fargo Vision and Values

  • Be able to assess a dealer's needs and provide solutions to help them succeed financially

  • Train and educate dealers around Wells Fargo products and services

  • Maintain accurate dealer contact information

  • Responsible for partnering with other LOB within Wells Fargo

  • Ability to prospect dealer opportunity within an assigned market

  • Responsible for driving in applications from active dealerships

  • Complete annual dealer needs assessment

  • Ability to build relationships at all levels of the dealership

  • Meet pre-defined expectations for calling activity with accurate documentation in SOR both pre-call and post-call

Sales territory: Arkansas

  • Little Rock and surrounding areas

Required Qualifications

  • 3+ years of relationship sales experience, relationship management experience, or a combination of both

Desired Qualifications

  • Strong prospecting, sales, negotiation, and influence skills

  • Ability to negotiate, influence, and collaborate to build successful relationships

  • Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met

  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills

  • Ability to interact with all levels of an organization

  • Ability to interact effectively and confidently with senior management

  • Strong organizational, multi-tasking, and prioritizing skills

  • Auto finance experience

Job Expectations

  • Ability to travel and have residency in assigned territory

  • Ability to travel up to 75% of the time

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

  • Flexibility to address incidents as needed 24 hours a day

Street Address

AR-Little Rock: 1400 Kirk Rd

  • Little Rock, AR


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Auto Relationship Manager

Wells Fargo