Auto Physical Damage Claims Team Manager

AAA Of Southern California Escondido , CA 92025

Posted 1 week ago

Teamwork. Integrity. Dedication.

Together, we make a difference.

Who we are:

AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.

What you'll do:

When you join the Automobile Club of Southern California as an Auto Physical Damage Claims Team Manager, you're bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. As a Unit Manager within our Claims department you will:

  • Primary functions include coordinating, directing, and overseeing claims activities of a field Auto Physical Damage Team.

  • Review claim files regularly for quality.

  • Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints) along with coach and counsel employees on performance in a responsive and timely manner.

  • Resolve variety of customer service issues through communication and interaction.

  • Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction and anticipate customer needs.

  • Manage employee recruitment and development effectively.

  • Identify and implement staff development and training needs to support an effective succession plan.

  • Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.

  • Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives.

  • Perform other duties and responsibilities as assigned or required in support of the San Diego County area.

What you bring:

  • Four year degree or commensurate experience highly desirable.

  • Technical experience as normally acquired through 5-10 years of claims handling.

  • Strong organizational skills, planning and delegation skills (oral and written).

  • Strong communication skills are a must as well as excellent interpersonal skills and can effectively lead change.

What's in it for me?

  • A career with growth potential.

  • Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.

  • The satisfaction of knowing you provide a meaningful service to our insured's' who rely on you for assistance.

Remarkable benefits:

  • Health Coverage for Medical, Dental, Vision

  • Paid time off including Vacation, Illness and Holidays

  • Disability Coverage

  • Life Insurance, Pension and 401k Savings Plan

  • Employee Discounts

"Creating members for life by exceeding our members' expectations through valuable products and legendary service."

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.


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Auto Physical Damage Claims Team Manager

AAA Of Southern California