Auto Glass Apprentice Technician

Service Center

Glass - Twin Falls

Job Summary

Glass Apprentice Technicians will learn to repair and replace cracked, chipped, or damaged car windows and windshields while in the field. Working alongside a Mentor, you will gain an understanding of standards and quality processes per Caliber guidelines. This is an entry level position and will be a gateway to the next level through coaching, training, and experience.

Role and Responsibilities

• Customer service focused, ability to develop relationships and deliver operational consistency

• Willingness to learn and multi-task in a fast- paced automotive environment

• Complete assigned training and certifications, to include continuing education courses

• Learn replacement procedures of automotive glass

• Perform repairs on chipped windshields

• Learn how to perform a quality pre and post inspection with customer

• May utilize various tools and diagnostic equipment

• Complete documentation of repair orders on mobile device

• Learn how to remove and install trim panels & interior parts without damaging

• Assist mentor technicians in day-to-day job duties

• Check in parts and communicate scheduling with urgency

• Effectively prioritize and manage your time to complete assigned tasks

• Work will be performed outdoors and in shop environments

• Clean vehicle of glass debris and/or glass that may be a result of the glass being damaged by impact or repair process, including any excess materials on visible surfaces

• Perform a final inspection with the customer and get customer's signature on all paperwork as necessary

• Complete all administrative duties and payment collection upon completion of job

• Accountable for assigned inventory (including vehicles, mobile devices, tools, other equipment provided)

• Complete all administrative duties and payment collection upon completion of job

• Perform other duties as assigned

Qualifications, Education & Experience

• Desire to learn a skilled trade

• High school diploma or tech school graduate

• Automotive repair experience preferred but not required

• Excellent customer service and communication skills

• Knowledge and ability to use computers, mobile devices, and related technology efficiently

• Self -motivated, positive attitude, with a customer focused vision

Requirements:

• Must be at least 21 years of age

• Must have a valid driver's license and ability to pass MVR check

• Ability to pass a background check

• Must be able to lift 60 pounds independently

• Travel may be required for continuing education and certification training

• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping

• Requires frequent driving of company and customer vehicles

• Extensive travel within assigned area is expected

• May have exposure to fumes, dust, and chemicals

• Ability to work in a shop or mobile environment during inclement weather

• Required to wear PPE to include but not limited to facial covering, eye protection, gloves