Auto & General Liability Claims Associate

Positions Summary: Responsible for collaborating with Director of Risk, Corporate Claims Manager, safety professionals, employees, fleet department and outside insurance carriers/resources to manage claims in the most cost effective and efficient way.

Essential Responsibilities:

• Update and maintain claim files.

• Respond timely to internal and external inquiries for information relative to claims.

• Review, prepare, create, and/or send letters on behalf of the company.

• Contact all appropriate parties to gather supporting documents necessary to negotiate and settle claims.

• Maintain action plans to ensure state required contact deadlines are met and to move the file towards prompt and appropriate resolution. Escalates issues as needed.

• Provide support and assistance to Director of Risk and Corporate Claims Manager as needed.

• Monitor claims progress and ensure it is managed efficiently and with the best outcome.

• Works closely with legal department and insurance carriers.

• Manages all the administrative aspects of the claim until completion.

• Provide excellent standards of customer service through quality and efficient claims handling.

• Make timely decision regarding claims and settlement cost.

• Identify and pursue subrogation opportunities.

• Investigate and manage several types of claims determine legal liability, evaluate, negotiate, and resolve claims within appropriate authority guidelines.

• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions.

• Create and maintain comprehensive claim handling notation in our electronic claims management system and other related applications.

Education and Experience:

• Associate or Bachelor's degree in related field or equivalent experience

• 2-5 Years experience preferred.

• Texas Adjusters license required (multi-state licensing preferred/All Lines)

• Oil and Gas Experience preferred.

Knowledge, Skills, and Abilities:

• Ability to Multitask, meet deadlines, departmental quality, and production goals.

• Ability to organize and prioritize multiple obligations and time demands.

• All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Sensitive to confidential information

• Must work independently and as a member of a team and take direction well.

• MS Word/Excel/Access experience preferred.

Working Conditions & Physical Requirements:

• Standard office environment.

• Occasional evening and weekend work may be required for special projects or deadlines.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and is subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.