Auto Damage Claims Adjuster

Progressive Knoxville , TN 37902

Posted 2 months ago

As an Auto Damage Claims Adjuster, you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your territory. You may be required to report into an office occasionally when we are ready to open our offices.

Duties and responsibilities:

  • Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines

  • Negotiate repair process with body shops

  • Document information related to the claim and make decisions consistent with claims standards and local laws

  • Evaluate and handle claim payments and resolution of claims without payments

  • Review and determine validity of any supplement requests

Must-have qualifications:

  • Bachelor's degree or a combined total of five years of work experience and/or college education

  • One year of automotive, appraisal/estimatics or insurance experience

  • Work or educational experience must include:

  • Making decisions

  • Solving problems

  • Planning, prioritizing and organizing

  • Effective verbal and written communication

  • Customer service

  • Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Compensation:

  • $48,900 - $65,200 per year

  • Gainshare bonus up to 16% of your eligible earnings based on company performance

Benefits:

  • 401(k) with dollar-for-dollar company match up to 6%

  • Medical, dental & vision, including free preventative care

  • Wellness & mental health programs

  • Health care flexible spending accounts, health savings accounts, & life insurance

  • Paid time off

  • Paid & unpaid sick leave where applicable, as well as short & long-term disability

  • Parental & family leave; military leave & pay

  • Diverse, inclusive & welcoming culture with Employee Resource Groups

  • Career development & tuition assistance

Equal Opportunity Employer

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Auto Damage Claims Adjuster

Progressive