Auto Appraisal Specialist-Greater North Boston Area

Esurance Boston , MA 02298

Posted 3 weeks ago

Summary

Esurance is looking for an auto field appraiser to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you'll have the opportunity to expand your skills and discover your potential.

If you're looking for a career at a socially conscious company that offers great benefits including matching 401k and tuition reimbursement then you may have just found your new home.

Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

Responsibilities

Under limited supervision, completes personal auto, recreational or marine and motorcycle damage appraisals within assigned territory, assists with similar virtual damage appraisals from other appraisal groups and delivers a high level of customer service to all Esurance customers.

Job Responsibilities:

  • Completes repair estimates in the field using various computer based estimating systems in assigned territory

  • Completes virtual repair estimates from photos and estimates supplied by customers or repair facilities inside or outside assigned territory

  • Accurately determines repair versus total loss decisions based on state regulations

  • Completes total loss valuations with a focus on accurate conditioning, mileage options, refurbishments and pre-existing damage to determine the actual cash value

  • Utilizes CCC One systems to download, upload, and review estimates

  • Appraise vehicles based on Esurance guidelines

  • Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses

  • Documents files to include all key activities regarding damages, estimates and repairs; as well as all customer interactions.

  • Creates appraisals for minor to severe damages with little to no assistance from management

  • Resolves internal and external customer inquiries

  • Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations

  • Uses Industry resources to properly document repair processes and reach agreed prices with customers and repair facilities

  • Maintain required licensing and complete continuing education based on assigned territory

  • Participate in relevant job related training on new vehicle technology, estimating best practices, company processes and industry trends.

  • Assists management with special projects such as peer mentoring, team calibration, claim volume management and CAT work and basic management duties as needed.

  • Competently perform job duties and tasks to meet our exceed Corporate Goals and Objectives

  • Responsible for completing appraisal estimates of up to $10,000 with limited manager oversight

  • Some travel may be required; Associates primarily assigned to Catastrophe (CAT) events must be able to travel up to 75% of the year and work a non-traditional schedules (i.e. evenings, nights, weekends, holidays)

Qualifications:

  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently

  • Demonstrated ability to work competently within assigned authority level as measured by managers' audits against Esurance standards

  • Demonstrated ability to manage relationships with both internal and external customers

  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making

  • Excellent communication skills both oral and written with strong analytical skills

  • Excellent customer service and solid negotiation skills

  • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs

  • Must be able to travel daily within assigned geographical areas; if primarily assigned to CAT events, must be able to travel up to 75% of the year

Experience / Education:

  • Bachelor's degree in business administration, a related field, and/or equivalent education preferred

  • Three to Five years claims handling / estimating experience required

  • State licensing for assigned territory required

  • ASE's B6 Coll: Estimating required

  • Prior I-CAR courses or job related industry certifications preferred

  • Training on writing motorcycle, recreational vehicle or marine equipment preferred

Qualifications

Background Check / Licensing:

As part of the hiring process at Esurance, a pre-employment background check for all new hires will be run which includes employment, education, and criminal verifications. Additionally, for licensed positions you will be required to obtain and maintain licensure in one or more states which includes fingerprinting and an FBI check which will go back as far as your history allows. Your ability to obtain and maintain employment will be contingent on your ability to be licensed in all required states. Failure to obtain and maintain those licenses may affect your employment status.

Job Details:

  • Start Date:

  • Training Hours:

  • Training Length (Paid):

  • Training Location:

  • Work Schedule:

  • Salary:

  • Job Location (Onsite or Work from Home):

Benefits

At Esurance, being committed to our employees is not just something we say, it's something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

Health & wellness

  • Medical, vision, and dental insurance

  • Life insurance (company-paid and supplemental)

  • Accidental death and dismemberment coverage

  • Wellness coaching and incentives

  • Group critical illness coverage

  • Accident indemnity and hospital indemnity plans

  • Group legal

Savings

  • 401(k) plan with annual matching contribution

  • Referral bonuses

  • Performance-rewarding bonus system

  • Tuition assistance program (up to $5,250 per year)

  • Health savings and flexible spending accounts

  • Commuter benefits

Family & Community

  • Adoption assistance

  • Maternity leave

  • Buckle Up Baby program

  • Pet insurance discount

  • Charitable gift matching

  • Give Time, Get Time volunteer program

  • Employee Assistance Program

Time off

  • Short-term disability

  • Long-term disability (employee-paid option)

  • Paid time off (holidays, vacation, personal choice days)

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Endovascular Regional Sales Director Boston Area

Abbott Laboratories

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: IDEAL LOCATION IS BOSTON, MA or CONNECTICUT. Primary Job Function Ensures that the assigned region meets or exceeds sales and profitability objectives. Formulates sales strategies for markets within the assigned geography and product lines in order to attain revenue goals set by the company. Works with sales representatives to identify and evaluate market opportunities and sales potential and to establish and achieve their annual sales objectives. Manages and coaches the activities of sales representatives, clinical representatives, and other field personnel. Negotiates contracts with external customers. Keeps the company informed of market dynamics and competitive activity. Responsible for the management and implementation of company policies. Travel required 50-75%. Core Job Responsibilities Responsible for compliance with applicable Corporate and Divisional Policies and procedures. 1. Recruits, coaches and develops organizational talent.; 2. Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.; 3. Creates an entrepreneurial environment.; 4. Provides direction and guidance to exempt specialists and/or supervisory staff who exercise significant latitude and independence in their assignments. May supervise non-exempt employees.; 5. Keeps the organization's vision and values at the forefront of decision making and action.; 6. Demonstrates effective change leadership.; 7. Builds strategic partnerships to further departmental and organizational objectives.; 8. Develops and executes organizational and operational policies that affect one or more groups by utilizing technical/professional knowledge and skills.; 9. Monitors compliance with company policies and procedures (e.g. compliance with FDA, BSI, EEO regulations, etc.).; 10. Makes decisions regarding work processes or operational plans and schedules in order to achieve department objectives.; 11. Develops, monitors and appropriately adjusts the annual budget for department(s). Supervisory / Management Responsibilities Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long- term perspective, for desired results. Provides direction and guidance to exempt specialist and/or supervisory personnel who exercise significant latitude and independence in their assignments; evaluates performance of and assists in career development planning for subordinates; often responsible for a centralized staff or professional function of the company. Position Accountability / Scope * Develops, communicates, and builds consensus for operating goals that are in alignment with the division. * Provides leadership to assigned staff and supervisors by communicating and providing guidance towards achieving department objectives. * Creates immediate to long-range plans to carry out objectives established by top management; develops and calculates a budget for a department or group to meet organizational goals; forecasts future departmental needs including human and material resources and capital expenditures; recommends or modifies the structure of organizational units or a centralized functional activity subject to senior management approval. * Assignments are expressed in the form of objectives; makes decisions regarding work processes or operational plans and schedules in order to achieve the program objectives established by senior management; consequences of erroneous decisions or recommendations would normally include critical delays and modifications to projects or operations with substantial expenditure of time, human resources, and funds, and may jeopardize future business activity. Minimum Education Bachelor's degree and 5+ years of related work experience or related work experience or an equivalent combination of education and work experience. Advanced degree preferred. Minimum Experience / Training Required Prior experience, knowledge of medical devices preferred. Provides direction and monitors progress of exempt specialists and/or supervisory staff toward departmental goals; monitors costs of projects and of human and material resources within a department or unit; monitors company-wide indicators such as market share and profitability; monitors external environment in area of technical or professional responsibility. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations. Travel required 50-75%. JOB FAMILY:Sales Force DIVISION:AVD Vascular LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 50 % of the Time MEDICAL SURVEILLANCE:Yes SIGNIFICANT WORK ACTIVITIES:Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott Laboratories Boston MA

Auto Appraisal Specialist-Greater North Boston Area

Esurance