Audit Coordinator I - Proofreader (Pittsburgh, PA)

Company Overview and Culture

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

EXL Health is seeking a candidate for an onsite position as an Entry Level Proofreader. This position is located in the Pittsburgh, PA office.

The Proofreader is responsible for conducting quality reviews of all correspondence, such as client letters and emails, ensuring accuracy in format, spelling, and grammar. This includes letter templates and outgoing/incoming correspondence in the Pittsburgh mailroom (such as letters and documents). As part of the responsibilities, you will track and provide roll-up reporting on common errors or trends identified during proofreading and provide constructive feedback to improve overall quality.

Responsibilities:

• Responsible for reviewing the accuracy and consistency of client letters and emails, ensuring accuracy of format, spelling, and grammar

• Approve and share letters and letter templates with Configuration team through a ticket system

• Coordinate completion of letter review between departments

• Escalate issues to management and handle for follow up action as needed

• Validate documentation is scanned/uploaded correctly into the database from items received in the mailroom (letters and documents)

• Sort, count, and audit incoming and outgoing letters in a mailroom environment

• Enter quality data/statistics into spreadsheets and/or reports

• Provide daily, weekly, and monthly quality reports

• Organize and communicate quality results with other departments involved in the quality assurance process

• Will perform other duties as assigned

• Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures, and programs

Qualifications

• High School Diploma

• Working knowledge of MS Excel, Word and PowerPoint

• Proofing/editing experience

Knowledge and Skills

• Proofreading correspondence templates and meticulously correcting grammatical, punctuation, formatting, and spelling errors

• A strong grasp of English grammar and syntax

• Proficiency in MS Word and Excel is essential

• Excellent attention to detail and the ability to work efficiently within strict deadlines.

• Strong organizational skills, meticulous attention to detail, able to meet tight deadlines, work well under pressure, and possess excellent written, verbal, and oral communication skills

• Excellent proofing/editing skills

• Excellent computer competency

• Ability and desire to accurately perform repetitive tasks

• Must be able to work under deadlines. Must be able to utilize independent decision-making skills in a wide variety of situations.

• Requires a high degree of accuracy in the performance of varied responsibilities

• Must be self-motivated to complete work in a timely manner to meet deadlines

• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

• Ability to work in a fast pace environment

What we offer:

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants

• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills-key aspects for personal and professional growth

• We provide guidance/coaching to every employee through our mentoring program wherein every junior-level employee is assigned a senior-level professional as an advisor

• The sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here -> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Other details

• Pay Type Hourly

• Min Hiring Rate $17.00

• Max Hiring Rate $19.00

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• 111 Ryan Ct, Pittsburgh, PA 15205, USA
• Pittsburgh, PA, USA