Audio/Visual Service Technician

Why Casaplex

INNOVATIVE

We believe that technology exists to improve the way we live, work, and play. We build and evolve integrated building technology solutions of the future and challenge the norm when it comes to technology.

PROFESSIONAL DEVELOPMENT

We believe in helping our employees grow professionally. Take your career to the next level by working with passionate tech-savvy intrapreneurs.

WE CARE FOR OUR PEOPLE

We offer all the standard benefits, including health and dental, paid time off, 401k with company match and a great working environment filled with energetic, team-oriented people.

What We Are Looking For

Brilliant people! To realize our dreams, we focus on finding and developing incredibly passionate people who are interested in transforming the world we live in through the innovative use of technology.

What You Are Looking For

A position where you can grow professionally and where the company will invest in your career interests.

A job where you will be pushed and challenged.

Collaborative team.

What You Will Be Doing

Working with commercial and residential clients - which comes with its own set of challenges. Are you up to the task?

Testing, troubleshooting, and resolving any issues with installed systems.

Handle emergency/last minute requests and working with client to ensure systems are 100% functional. Not all heroes wear capes.

Become an expert of Casaplex products and services by creating and maintaining comprehensive documentation for all implemented systems.

What You Have

3+ years of solid technical experience in client/customer service, preferably in the Audio/Video industry.

Familiarity with electronic systems including current AV technologies, security systems and/or network/IT technology is desired. CTS certification a plus.

Passion in providing first class service that is evident in your prompt response and approach in dealing with client issues. You can put yourself in our client's shoes and advocate for them when necessary.

Patient, empathetic, understand the value of strong communication and excellent service standards.

Strong technical prowess and problem-solving comes naturally.

Desire to turn our customers into lifelong raving fans.

If the above resonates with you, we'd love to hear from you!