Audiology Technician (Bmg)

Full-time

100 Navarre Place

Technical

Day

Report to Practice Manager. Performs delegated tasks to assist the Audiologist. Serves as a liaison between patients, physicians and internal/external customers. Facilitates scheduling and handling phone calls, patient check-in/check-out, and other medical office support duties.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs a variety of Audiology Technician duties by:

• Performing hearing screenings for occupational accounts in accordance with OSHA.

• Performing troubleshooting and minor repairs to hearing aids, ear molds, and other amplification devices (does not include programming devices).

• Performing checks and cleaning on hearing aids and other amplification devices.

• Instructing patients in proper use and care of hearing aids and other amplification devices.

• Maintain patient records at all stages, including initial and subsequent evaluation and treatment activities.

• Demonstrating the use of hearing protection as well as alerting and assistive listening devices.

• Instructing patients in proper ear hygiene.

• Performing non-diagnostic otoscopy.

• Assist Audiologist in auditory rehabilitation programs as well as the set up and technical tasks.

• Performing inventories of equipment and supplies.

• Performing newborn hearing screenings and complete necessary documentation. May require travel to Elkhart General Hospital and/or Memorial Hospital.

• Performing school hearing screenings. May require travel.

• Prepping patients for ABR testing which may require travel to Elkhart Hospital and/or Memorial Hospital.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Greeting and escorting patients as well as answer incoming phone calls.

• Completing other job related assignments and special projects as directed.

• Scheduling patient appointments and ensuring that appointments are confirmed within 24 hours of appointment. Mailing or faxing patient instructions as assigned.

• Verifying billing information at every visit and collect payments on account/co-payments.

• Processing new referrals and investigating missing referral information and update patient record.

• Contacting insurance companies to obtain authorization and hearing aid benefit information at least 2 days prior to the patient's appointment.

• Monitoring and distributing faxes and scan audiology documents.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.

• Completes mandatory education, annual competencies and department specific education within established timeframes.

• Completes annual employee health requirements within established timeframes.

• Maintains license/certification, registration in good standing throughout fiscal year.

• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.

• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.

• Adheres to regulatory agency requirements, survey process and compliance.

• Complies with established organization and department policies.

• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.

• Cultivate human talent.

• Embrace performance improvement.

• Build greatness through accountability.

• Use information to improve and advance.

• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school degree or equivalent. Previous experience in audiology or ENT department strongly preferred. Must pass audiology assistant competency examination.

Knowledge & Skills

• Previous experience with hearing aids and listening devices preferred.

• Must have excellent written and verbal communication skills

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Demonstrates excellent interpersonal skills to be able to communicate effectively with patients, families, and other professionals as well as effective working relationships with a wide range of colleagues and vendors.

• Must be proficient with computer and conventional software packages as well as hearing aid programming software.

• Demonstrates strong organization skills, detail oriented and the ability to multi-task.

Working Conditions

• Work is performed in a medical office setting.

Physical Demands

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.