Audiology Technician 1

Ohsu Portland , OR 97228

Posted 2 months ago

Function/Duties of Position

Provide quality support to the Department of Otolaryngology in order to ensure a positive atmosphere for patient care, smooth flow of clinic, timely registration and scheduling of patients. The Audiology Technician directly supports over 10 audiologists and a high volume of patients seen daily and provides assistance to the Hearing Aid and Cochlear audiologists by providing hands-on patient education, responding to patient emails, and assisting walk-in patients. Responsibilities include:

  • Ensures the clinics are able to function smoothly and efficiently while meeting the needs of patients

  • Responds to questions regarding insurance coverage, copayment requirements, and general clinic information

  • Conducts patient intake including verification of eligibility, benefits, and authorizations for Hearing Aid services

  • Enters and updates online authorizations into EARL

  • Schedules patient appointments for audiology

  • Requests, receives and prepares previous medical history, scans and lab results for all new patients

  • Responsible for some front desk coverage, hearing aid and cochlear inventory management and tracking in EPIC and Sycle

  • Provides care to medically complex patients

  • Performs hearing aid cleaning and repairs

  • Orders all hearing aids and related equipment for patients as directed by audiologists

  • Ensures all equipment has arrived and is appropriately working prior to patient's audiology appointments and/or surgery

Required Qualifications

  • High School Diploma AND 2 years experience with audiology operations, including inventory selection, marketing, and coordinating public events, OR an equivalent combination of training and experience

  • Basic computer keyboarding skills including typing of 30 - 45 wpm

  • Excellent interpersonal and customer service skills that allow effective working relationships with a diverse customer, colleague, and vendor population

  • Excellent problem solving skills and ability to resolve conflicts

  • Strong time management skills and ability to deal with numerous interruptions

  • Demonstrates active listening skills and supportive, professional behavior

Preferred Qualifications

  • 2 or 4 year college degree

  • 3-5 years experience in audiology environment

  • Experience managing retail enventory and tracking in Quickbooks and Sycle systems

  • Experience with audiology diagnostic and hearing aid software and equipment

  • Experience with Quickbooks10 and scheduling software

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or

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Audiology Technician 1