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Audio Visual Specialist - PVH Corp.
Provide IT support to customers on typical issues; troubleshoot video system issues, along with cabling issues and guide callers through inquiries.
This role focuses primarily on client support for corporate locations of the organization.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Research, respond, and resolve technical questions or issues received via telephone calls, emails, and callbacks in accordance with current PVH standards, to ensure timely distribution of knowledge and positive impact on customer satisfaction.
Escalate complex issues to senior team members while ensuring service timeliness and high satisfaction delivery.
Provide additional assistance or research information to team members working on the escalated problem.
Perform repairs for videoconferencing equipment, and assist in technical problems that may arise prior, or during a videoconferencing meeting.
Participate in team projects that enhance the efficiency of the corporate offices with videoconferencing or digital showroom when necessary.
Track support issues and provide update reports on trouble tickets that may be effecting a PVH location with audio and video equipment.
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
Attend technical training sessions to advance technical and business knowledge, communication methodologies, and writing skills.
Provide technical support across brands and/or regions
QUALIFICATIONS & EXPERIENCE:
High school diploma is required.
Technical degree is preferred.
Must have Corporate AV experience with Audio Equipment: Wireless Microphone Systems, Audio Sound Reinforcement Systems, and Audio Consoles. Video Equipment : Cisco SX20; DX80 Desktop Device, Spark Room Video Systems
Knowledge of Digital Media and the protocol used on various endpoints including but not limited to PC's
Knowledge of Crestron and associated systems related to a meeting room environment
PowerPoint skills to design and engineer solutions for today and future needs
General AV technician expertise in setting up, programming and operating basic audio, video, lighting and presentation systems
Ability to articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills.
Analog testing with tone generator, and amplifier. Cable tracing a necessity.
Cabling and Fiber Optic knowledge a plus
Knowledge of the Corporate PMO process a plus
Able to move around on a daily basis as needed to the NJ, and NY offices when necessary
Work with the Network Engineering Group on projects that involve technologies that may cross over to the AV Network
Knowledge of our videoconferencing architecture
Able to go to multiple NJ & NY PVH locations upon notice
Analog experience a plus in the audio voice network
Cabling experience a plus to trouble shoot
Knowledge of data/voice testing equipment a plus
INTERNAL & EXTERNAL CONTACTS:
Internal: All levels across IT organization and IT customers.
External: IT vendors.
No formal budgetary responsibilities.
Research, respond, resolve, and/or escalate questions/issues received via telephone calls, emails, and callbacks in accordance with current standards, to ensure customer productivity.
Requires ability to solve, diagnose, and identify solutions for reported issues with minimal guidance and/or instructions.
Requires strong communication, problem solving, and technical writing skills in order to provide customer with positive support experience.
Ability to work in a fast paced environment and handle multiple tasks simultaneously.
Must be willing to work outside of regular business hours.
This is a regional role.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH
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