Audio Visual Specialist - PVH Corp.

Phillips - Van Heusen Corporation Bridgewater , NJ 08807

Posted 2 months ago

If you are a current PVH Associate, please click this link to apply through your Workday account.

Design Your Future at PVH

Audio Visual Specialist - PVH Corp.

POSITION SUMMARY:

Provide IT support to customers on typical issues; troubleshoot video system issues, along with cabling issues and guide callers through inquiries.

This role focuses primarily on client support for corporate locations of the organization.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

  • Research, respond, and resolve technical questions or issues received via telephone calls, emails, and callbacks in accordance with current PVH standards, to ensure timely distribution of knowledge and positive impact on customer satisfaction.

  • Escalate complex issues to senior team members while ensuring service timeliness and high satisfaction delivery.

  • Provide additional assistance or research information to team members working on the escalated problem.

  • Perform repairs for videoconferencing equipment, and assist in technical problems that may arise prior, or during a videoconferencing meeting.

  • Participate in team projects that enhance the efficiency of the corporate offices with videoconferencing or digital showroom when necessary.

  • Track support issues and provide update reports on trouble tickets that may be effecting a PVH location with audio and video equipment.

  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.

  • Attend technical training sessions to advance technical and business knowledge, communication methodologies, and writing skills.

  • Provide technical support across brands and/or regions

QUALIFICATIONS & EXPERIENCE:

Experience:

  • Minimum of 1 year of experience in providing IT support.

Education:

  • High school diploma is required.

  • Technical degree is preferred.

Skills:

  • Must have Corporate AV experience with Audio Equipment: Wireless Microphone Systems, Audio Sound Reinforcement Systems, and Audio Consoles. Video Equipment : Cisco SX20; DX80 Desktop Device, Spark Room Video Systems

  • Knowledge of Digital Media and the protocol used on various endpoints including but not limited to PC's

  • Knowledge of Crestron and associated systems related to a meeting room environment

  • PowerPoint skills to design and engineer solutions for today and future needs

  • General AV technician expertise in setting up, programming and operating basic audio, video, lighting and presentation systems

  • Ability to articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills.

  • Analog testing with tone generator, and amplifier. Cable tracing a necessity.

  • Cabling and Fiber Optic knowledge a plus

  • Knowledge of the Corporate PMO process a plus

  • Able to move around on a daily basis as needed to the NJ, and NY offices when necessary

  • Work with the Network Engineering Group on projects that involve technologies that may cross over to the AV Network

  • Knowledge of our videoconferencing architecture

  • Able to go to multiple NJ & NY PVH locations upon notice

  • Analog experience a plus in the audio voice network

  • Cabling experience a plus to trouble shoot

  • Knowledge of data/voice testing equipment a plus

INTERNAL & EXTERNAL CONTACTS:

Internal: All levels across IT organization and IT customers.

External: IT vendors.


SUPERVISORY RESPONSIBILITIES:

Direct: None

Indirect: None


BUDGETARY RESPONSIBILITIES:

No formal budgetary responsibilities.

DECISION MAKING:

Research, respond, resolve, and/or escalate questions/issues received via telephone calls, emails, and callbacks in accordance with current standards, to ensure customer productivity.

RESOURCEFULNESS/CREATIVITY:

Requires ability to solve, diagnose, and identify solutions for reported issues with minimal guidance and/or instructions.

Requires strong communication, problem solving, and technical writing skills in order to provide customer with positive support experience.

ENVIRONMENT:

Ability to work in a fast paced environment and handle multiple tasks simultaneously.

Must be willing to work outside of regular business hours.

This is a regional role.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH

http://www.pvh.com

Continue exploring our current job opportunities and take the next step towards designing your future.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Financial Reporting PVH Corp

Phillips - Van Heusen Corporation

Posted 4 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 If you are a current PVH Associate, please click this link to apply through your Workday account. Design Your Future at PVH Director Financial Reporting - PVH Corp. PVH Corp. in Bridgewater, NJ seeks a Director, Financial Reporting to be responsible for planning and executing PVH's internal and external financial reporting. Liaise between European finance teams and corporate accounting team on reporting deliverables and technical accounting and reporting analyses. Perform analysis of results and communicate to senior management. Bi-annual preparation and analysis of consolidated budgets and related schedules. Monthly preparation and analysis of consolidated forecasts and related schedules. Prepare quarterly earnings press releases and 10-Qs including XBRL. Prepare annual financial statements and 10-K, including XBRL. Assist in the preparation of various SEC reports. Prepare information and review of presentations to support Investor Relations. Interact with external auditors on quarterly reviews and annual audits. Interact with internal and external auditors regarding Sarbanes-Oxley Section 404 compliance. Monitor new SEC and FASB proposals and develop implementation processes. Perform accounting research and recommend appropriate applications. Requirements: Bachelor's degree in Finance, Accounting, Business Administration or related and 7 years of public accounting and corporate reporting/accounting experience with a multi-national company. Must have experience with the preparation of financial statements in accordance with US GAAP reporting requirements. Experience working in a multi-currency reporting environment and performing analysis on the impacts of foreign currency. Experience performing financial analysis on P&L and balance sheets, including forecasts and budgets and managing entries required for consolidation. Experience with SAP Business Planning and Consolidation. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH http://www.pvh.com Continue exploring our current job opportunities and take the next step towards designing your future. Phillips - Van Heusen Corporation Bridgewater NJ

Audio Visual Specialist - PVH Corp.

Phillips - Van Heusen Corporation