Audio Video Technician

• Checking all conference rooms on a regular basis

o Test all aspects of rooms equipment

Hardware power status confirmation

Battery levels on items like remotes

Confirm correct functionality of all audio and video features

Troubleshooting technical issues

Work with vendors as needed to resolve issues

o Ensure rooms are in good looking order

Work with facilities to remedy any physical needs of the space

• Utilize monitoring solutions to quickly identify and respond to issues

• Assist users with immediate room issue or needs

o Troubleshoot active problems in person

o Work with vendors as needed to resolve issues

• AV Training

o Hold regular training sessions with the site

Usage of the equipment

Best practices

General AV support questions

• Track and respond to ServiceNow work request

• Work with the greater AV group on implementing changes to the AV environment at your local site

• Point person for all AV needs your site has

• Special Projects; work with other team members or manager on AV oriented projects

Experience Required Basic Qualifications

• Strong customer service oriented skills

• Passion for working with end users

• Excellent speaking skills

• Great organization skills

• Exceptional in high pressure situation

• AV experience specific to conference rooms of all types

o TV and Projectors, microphones and speakers, VC equipment, automation and integration equipment (Crestron)

o Cisco and MTR devices

• Basic PC troubleshooting skills in a corporate environment

• Highly self-motivated and able to work primarily independently, as well as with a group on larger team projects and issues