Audio Video Specialist

Job responsibilities include:

• Primary Point person for IC technical operation

• Continual monitoring of all IC room functionality:

o Utilize monitoring solutions to quickly identify and respond to issues

o Test all aspects of rooms equipment:

Hardware power status confirmation

Battery levels on items like remotes

Confirm correct functionality of all audio and video features.

Troubleshooting technical issues

o Ensure rooms are clean and organized:

Work with facilities to remedy any physical needs of the space

• Provide technical assistance and training where necessary:

o Assist IC guests with immediate room issue or needs

o Troubleshoot active problems

• Point of Contact working with vendors to resolve issues

• Track and respond to ServiceNow work request

• Collaborate with other AV team members, local IT, and IC Video Production team.

What we're looking for in you:

Basic Qualifications

• Strong customer service-oriented skills

• Passion for working with end users

• Excellent speaking skills

• Great organization skills

• Exceptional in high pressure situation

• AV experience specific to conference rooms of all types

o TV and Projectors, microphones and speakers, Video Conferencing equipment.

o Microsoft Teams Rooms (MTR)

o Zoom

• Familiarity with Digital Media/ Digital Walls

• Basic PC troubleshooting skills in a corporate environment

• Highly self-motivated and able to work primarily independently, as well as with a group on larger team projects and issues

Preferred Qualifications:

• Solid working knowledge of the following:

o Microsoft Office products: Word, Outlook, PowerPoint

o Monitoring software a plus (Microsoft Pro Portal, Cisco, Logitech Portal)

• Proficient with Microsoft Teams

• Working knowledge of Zoom meetings

• Knowledge of Webcams, headsets, and speaker/puck audio

• Dedicated AV experience or primary function

Job responsibilities include:

< div>• Primary Point person for IC technical operation

• Continual monitoring of all IC room functionality:

o Utilize monitoring solutions to quickly identify and respond to issues

o Test all aspects of rooms equipment:

Hardware power status confirmation

Battery levels on items like remotes

Confirm correct functionality of all audio and video features.

Troubleshooting technical issues

o Ensure rooms are clean and organized:

Work with facilities to remedy any physical needs of the space

• Provide technical assistance and training where necessary:

o Assist IC guests with immediate room issue or needs

o Troubleshoot active problems

• Point of Contact working with vendors to resolve issues

• Track and respond to ServiceNow work request

• Collaborate with other AV team members, local IT, and IC Video Production team.