Dollywood Parks & Resorts Pigeon Forge , TN 37868
Posted 7 days ago
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Attractions Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Attractions Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Attractions Team Member is responsible for all aspects of assigned attraction, to include safety, friendliness, cleanliness and line speed within assigned areas. To be done in a manner consistent with the values and mission of The Dollywood Company.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Operate ride controls/control panels in all weather conditions
Verbally communicate and enforce Safety rules
Steady guests while entering/exiting ride vehicles during evacuations
Inspect harness and other safety equipment prior to use
React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the ride/attraction as required
Visually observe guest actions during ride operations to prevent safety hazards
Visually ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
Complete required safety paperwork on a daily basis
Initiate friendly interaction with guests
Keep ride/attraction area clean
Work varying hours and at different areas when needed
Complete ride/attraction safety ride-a-round/walk through if/when required
Properly train to follow all centralized measuring guidelines
Maintain confidentiality at all times
Follow all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time.
Education and Experience Required
Must be at least 16 years of age
Basic computer skills
Must successfully complete a pre-employment background check and drug screen
Knowledge, Skills, and Abilities
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Must be willing to constantly improve
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced, hectic environment
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Willing to work in any assigned area of Attractions and perform other functions as assigned
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to maintain good personal hygiene
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced, dynamic environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to operate/drive a company vehicle with valid TN driver's license
Able to add, subtract, multiply and divide with accuracy
Must be able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors
Able to wear a full body safety harness and climb up to a 200 foot lift in order to perform inspections, conduct ride evaluations and host training
Able to climb evacuation steps and maintain good balance
Able to ride all rides/attractions which require a physical ride through inspection
Able to wear all PPE as required
Able to tolerate all chemicals/detergents utilized in the area
Able to be subjected to periodic random drug screening as outlined by company policy
Able to remain attentive and alert at all times
Able to memorize written safety standards and/or scripts
Able to speak clearly to include the use of PA systems and two-way radios
Able to work outdoors in a variety of different weather elements with exposure to bees, insects and wildlife
Minimum of 18 years of age is required when/as:
Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
Any activity with use of a motor vehicle to include trams and shuttles
Drive vehicles operated exclusively on rails
Work on or ascend lift hills whether in training, normal operations, or evacuations
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Dollywood Parks & Resorts