Attractions Operator

Tulsa Zoo Management, Inc.

Position Title: Attractions Operator

Reports To: Attractions Supervisor

FLSA Status: Hourly, Non-Exempt

Safety-Sensitive: This is a safety-sensitive position. Candidates, regardless of whether they are a medical marijuana licensee, must receive a negative result on a 10-panel, pre-placement drug screening to include THC, prior to beginning work.

Tulsa Zoo Management, Inc. (TZMI) is a 501(c)(3) nonprofit organization with the mission of "Connecting, Caring, Advocating for Wildlife, People, and Wild Places." A dynamic group of passionate individuals brings the zoo to life each day, 365 days per year, caring for animals, greeting guests, educating the public and managing the facilities. Each member of the team is integral to the success of the zoo as a key asset in the City of Tulsa and the Northeast Oklahoma region, delivering recreational opportunities, providing unplugged family time and conserving animal species for future generations.

Free benefits enjoyed by part-time employees:

• Tulsa Zoo membership

• Health Advocate

• Virtual medical and mental health provider

Position Summary:

Attractions Operators are responsible for delivering the highest level of guest service at all points of contact. They must be able to work independently, easily engage with the public, accurately handle money, and adhere to stringent safety standards.

Essential Duties and Responsibilities:

Other duties may be assigned in keeping with the mission of Tulsa Zoo Management, Inc. (TZMI)

• Gives exceptional guest service, helping the zoo meet its mission of "inspiring passion for wildlife in every guest, every day".

• Operates and sells tickets for the zoo carousel.

• Assists guests and sells tickets to special exhibits.

• Assists guests and sells tickets and products at the Gem Dig.

• Seasonally assists guests with giraffe feedings.

• Troubleshoots minor issues with attractions.

• Handles money effectively and balances a cash drawer at the end of each shift

• Knows zoo policy and procedure, including emergency protocol.

• Assists with night and weekend events and event setup.

Supervisory Responsibilities:

This position currently has no supervisory responsibilities.

Values:

To perform the job successfully, an individual should demonstrate the following competencies as they relate to TZMI core values:

• We are enthusiastically committed to be part of the Tulsa Zoo community.

• We will all work together as one Zoo Team to support the Zoo's mission.

• We will value and appreciate everyone and create a safe, understanding, and welcoming environment for all.

• We will all be accountable for achieving excellence.

• We will earn the trust of one another, acting honestly and treating each other with respect.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

No education requirement; one to three months related experience and/or training.

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of TZMI.

Mathematical Skills

Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to perform these operations using units of American money.

Computer Skills

Centaman or equivalent ticketing system preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves substantial standing and walking; minimal sitting; substantial talking and hearing; moderate lifting between 20 and 60 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This work environment involves substantial work in outdoor weather conditions; substantial work near moving mechanical parts; minimal exposure to fumes; substantial work with a high noise level.