City Of Raleigh North Carolina Raleigh , NC 27611
Posted 3 weeks ago
Join our team at historic Pullen Park, North Carolina's first amusement park. The Pullen Park campus contains 67 acres of gorgeous park land, offering a variety of activities to keep guests of all ages engaged and entertained. Our offerings include a carousel dating to 1911, an original Wurlitzer 125 band organ, a CP Huntington scaled train, kiddie boats, pedal boats and eight picnic shelters in addition to a variety of events and programs that we host throughout the year.
The Attractions and Front Desk Assistant is responsible for assisting park management with the day-to-day operations of facilities and programs at Pullen Park Amusements. Individuals in this position are considered essential staff and deal with the public directly through reservation inquires and ticketing requests, in addition to assisting with attractions operations as needed. This position requires an extensive amount of training, including cashier training, reservationist training, ride training and First Aid/CPR, all of which will be provided. This is a part-time position with a maximum of 999 hours per year, averaging 18 hours per week.
Provide exceptional guest service through a variety of mediums
Efficiently respond to phone calls, emails and walk in guests in a timely manner
Book rentals using RecTrac or equivalent booking software
Meet with interested guests for showings
Receive and process payments and other cash handling duties as necessary
Ensure proper organization of rental paperwork
Oversee rentals and assist renters
Sell ride tickets and gift shop items using a Point of Sale system
Resolve guest concerns, or pass along to management depending on the situation
Meet regularly with the Customer Service Manager and Front Desk staff members to discuss ways in which to improve the rental program
Assist facility staff with emergency and medical response, or be the point person in the absence of management
Enter data and make modifications through MS Office Suite
Assist in maintaining park cleanliness and sanitization
Operate amusements as per DOL standards and City policies
Teach and coach staff members
Enforce city and park policies
Complete additional duties as assigned by supervisor
Other duties as assigned.
Applicant must be at last 18 years of age
Applicant must have a High School Diploma or equivalent
Applicant must have a valid Driver's License and a "safe" driving record
Fluency in speaking, reading, and writing English
Outgoing, energetic, and enthusiastic
Must possess excellent customer service skills
Experience coordinating rentals and/or events
Minimum availability of 4 weekdays per week; must be available to work a flexible schedule which may include nights, weekends, and holidays.
Reliable transportation is required
City Of Raleigh North Carolina