Attendant Golf Shop

Clubcorp Club Operations, Inc. Clearwater , FL 33755

Posted 3 weeks ago

Job Description:

Golf Shop Attendant

Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, ordering necessary merchandise and managing the golf shop operations.

This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals.

Day to Day:

  • Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.

  • Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus attention on Member and guest needs while remaining calm, professional and courteous at all times, even when under pressure.

  • Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (ie. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.

  • Take care of all return merchandise and issue proper credit to customer.

  • Responsible for marshaling, starting, and outside services as needed and requested.

  • Provide shop assistance to the Head Golf Professional, General Manager, and Tournament Coordinators.

  • Assist outside golf operations and staff to assure proper performance while following all daily procedures and policies.

  • Promote the game of golf and the Club while maintaining a high level of professionalism and service.

  • Perform close of business functions following guidelines and procedures established by the Club.

  • Responsible for ensuring all daily assignments are completed in their respective areas, to meet Club standards (ie orderly/organized work areas, straighten/arrange entry area, straightening /stocking of golf shop, etc.).

  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

  • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

  • Ability to communicate effectively with proper grammar.

  • Ability to work well under pressure, coordinating multiple tasks at any given time

  • Ability to focus attention on detail.

  • Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.

  • Attend daily line-up and participate as requested.

  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

  • A high school diploma, GED, or equivalent, is required.

  • Customer service experience. Basic Golf Knowledge Required.

  • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.

  • You always perform at the highest level of ethical work standards.

  • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Attendant Outside Services

Clubcorp Club Operations, Inc.

Posted 3 weeks ago

VIEW JOBS 9/24/2021 12:00:00 AM 2021-12-23T00:00 Job Description Outside Services Assistant Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operations outside services efficiently. This position reports directly to the Director of Golf or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants. Day to Day: * Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas. * Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette. * Cleaning and maintain the storage areas and golf cart fleet at all times. * Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests. * Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts. * Be knowledgeable and promote events at the Club, course conditions, events in progress, and any information that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities. * Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop. * Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage. * Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times. * Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place. * Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.). * Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team. * Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible. * Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed. All the other stuff we do: * Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. * Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. * Demonstrate good teamwork. * Communicate effectively with proper grammar. * Work well under pressure, coordinating multiple tasks at any given time * Focus attention on detail. * Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely. * Attend daily line-up and participate as requested. * Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily. * A high school diploma, GED, or equivalent, is required. * Customer service experience. Basic Golf Knowledge and Etiquette Required. * You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company. * You always perform at the highest level of ethical work standards. * You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity. Clubcorp Club Operations, Inc. Clearwater FL

Attendant Golf Shop

Clubcorp Club Operations, Inc.