Attendant - Blue Streak

Loews Hotels Santa Monica , CA 90405

Posted 3 months ago

The words "Southern California" conjure up an intoxicating blend of sun, sand and surf. At Loews Santa Monica Beach Hotel our guest's enjoy the quintessential California getaway at a premier hotel near Santa Monica Pier. Welcome to Santa Monica's Exhilarating Escape.

Job Specific

Room Service:

  • Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required

  • Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements

  • Checks all Room Service Orders for accuracy and completeness prior to departing kitchen

  • Delivers Room Service Orders to guestroom in a timely manner

  • Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner

  • Obtains proper charge authorization or payment for orders delivered

  • Completes all necessary paperwork accurately and legibly

  • Picks up soiled Room Service trays and carts from guestrooms and corridors as needed

  • Cleans and maintains Room Service area and equipment

  • Delivers amenities to guestrooms

Refreshment Pantry:

  • Inventories guest room Refreshment Pantries to determine consumption by guest

  • Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account

  • Replenishes Refreshment Pantry items consumed

  • Inspect Refreshment Pantry contents and maintains freshness of product

  • Cleans and maintains refreshment pantry appearance to established standards

  • Removes consumed amenity items and/or Room Service trays from guest rooms

  • Completes DND/No Service, inventory and in-house guest list paperwork and reports

  • Communicates discrepancies regarding Refreshment Pantry usage to Captain

  • Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet:

  • Retrieves orders for processing of guest valet from guest rooms according to hotel policy

  • Verifies accuracy and completeness of information on valet ticket received from guest

  • Completes necessary log entries to record receipt of guest valet order

  • Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner

  • Organizes cleaned and processed guest valet orders for return to guest

  • Inspects and verifies completeness of valet order being returned to guest

  • Returns completed valet orders to guest room according to established hotel procedure

  • Completes required log entry to document return of guest valet order to room

  • Files valet reports appropriately for documentation and review as necessary

General:

  • Completes required set up / preparation, at beginning of shift

  • Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor

  • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business

  • Performs delivery, placement and any required set up of amenities and/or equipment requested by guest

  • Completes assigned closing duties at end of shift

  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards

Qualifications

  • High School diploma or equivalent

  • One plus years experience as Food Service in quality food service/hotel operation

  • Thorough knowledge of quality food service techniques and standards

  • Exceptional guest service attitude and abilities

  • Ability to lift and carry food service trays weighting 35+ pounds

  • Ability to work flexible schedule to include weekends and holidays

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Valet Attendant

Standard Parking Corporation

Posted 7 days ago

VIEW JOBS 9/13/2019 12:00:00 AM 2019-12-12T00:00 Overview Drive, park and retrieve customer cars in a safe and courteous manner and assist customers in and out of their vehicle. Valet Attendants play a crucial role in making sure all customers are given a professional, courteous and timely valet service. Responsibilities Responsibilities include but are not limited to the following: * Responsible for being at work every scheduled day, on time * Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts * Inspect each vehicle before taking possession and mark tickets of findings * Inform customers of valet rate * Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, the Facility Manager and/or the Senior Manager * Have a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed * Respond to customer questions in a prompt and courteous manner * Observe all traffic laws and safe driving practices * Assist Supervisors and Managers with additional duties, as assigned Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience. Prior valet driving experience preferred. License Requirement: The employee will be required to have and maintain a valid state driver's license with a current address and acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) a plus. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company. Customer Service Skills: Ability to effectively respond positively to customer problems or complaints. Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10's and 100's. Ability to perform these operations using units of American money. Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. Other Attributes: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. ________________________________________ SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Standard Parking Corporation Santa Monica CA

Attendant - Blue Streak

Loews Hotels