Attendant - Blue Streak

Loews Hotels Santa Monica , CA 90405

Posted 3 months ago

The words "Southern California" conjure up an intoxicating blend of sun, sand and surf. At Loews Santa Monica Beach Hotel our guest's enjoy the quintessential California getaway at a premier hotel near Santa Monica Pier. Welcome to Santa Monica's Exhilarating Escape.

Job Specific

Room Service:

  • Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required

  • Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements

  • Checks all Room Service Orders for accuracy and completeness prior to departing kitchen

  • Delivers Room Service Orders to guestroom in a timely manner

  • Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner

  • Obtains proper charge authorization or payment for orders delivered

  • Completes all necessary paperwork accurately and legibly

  • Picks up soiled Room Service trays and carts from guestrooms and corridors as needed

  • Cleans and maintains Room Service area and equipment

  • Delivers amenities to guestrooms

Refreshment Pantry:

  • Inventories guest room Refreshment Pantries to determine consumption by guest

  • Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account

  • Replenishes Refreshment Pantry items consumed

  • Inspect Refreshment Pantry contents and maintains freshness of product

  • Cleans and maintains refreshment pantry appearance to established standards

  • Removes consumed amenity items and/or Room Service trays from guest rooms

  • Completes DND/No Service, inventory and in-house guest list paperwork and reports

  • Communicates discrepancies regarding Refreshment Pantry usage to Captain

  • Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet:

  • Retrieves orders for processing of guest valet from guest rooms according to hotel policy

  • Verifies accuracy and completeness of information on valet ticket received from guest

  • Completes necessary log entries to record receipt of guest valet order

  • Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner

  • Organizes cleaned and processed guest valet orders for return to guest

  • Inspects and verifies completeness of valet order being returned to guest

  • Returns completed valet orders to guest room according to established hotel procedure

  • Completes required log entry to document return of guest valet order to room

  • Files valet reports appropriately for documentation and review as necessary


  • Completes required set up / preparation, at beginning of shift

  • Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor

  • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business

  • Performs delivery, placement and any required set up of amenities and/or equipment requested by guest

  • Completes assigned closing duties at end of shift

  • Other duties as assigned


  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards


  • High School diploma or equivalent

  • One plus years experience as Food Service in quality food service/hotel operation

  • Thorough knowledge of quality food service techniques and standards

  • Exceptional guest service attitude and abilities

  • Ability to lift and carry food service trays weighting 35+ pounds

  • Ability to work flexible schedule to include weekends and holidays

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Attendant - Blue Streak

Loews Hotels