At&T Store Manager

Liveatt Ashland , KY 41105

Posted 3 months ago

Job Description:

If you have a passion for customers and technology, you're in the right spot. As part of our Retail team, you'll help us bring our innovation into the world. It's a big job with lots of room to grow.

As a Store Manager, you will be expected to meet and exceed your personal customer experience and sales objectives, and assist others within the store to do the same. Under the direction of the Area Supervisor, you will help schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. You will also be in training for the development, training and management of the retail sales team in an effort to qualify and develop you for future opportunities in management.

Primary Responsibilities Include:

  • Execute store's implementation of the AT&T Retail Promise

  • 40+ hours per week (full time)

  • Maintain personal sales targets

  • Activate new accounts and upgrade current customers

  • Promote and offer the full suite of AT&T's products and services

  • Attend all required meetings

  • Ensure all customers are assisted in a friendly, prompt, professional and ethical manner

  • Other duties as assigned

Assist Store Manager in the following:

  • Execution of sales, service and customer experience initiatives in store

  • Meet and exceed assigned goals

  • Demonstrate the right customer

  • Consistently demonstrate excellent leadership and coaching skills

  • Create a work environment where motivated people can excel

  • Oversee Store floor experience

  • Own Customer Coordination, Welcome and Wait Time process

  • Support Team and assist with customer transactions

  • Perform role plays with personnel on a regular basis to demonstrate "what right looks like"

  • Facilitate weekly personnel training/educational sessions

  • Resolve or escalate appropriately any billing or service issues

  • Instill & maintain a sense of pride and ownership in store appearance

  • Drive operational compliance of back office processes, procedures and policies

  • Ensure timely completion of required training to empower personnel to succeed

Required Skills & Qualifications

  • High School Diploma

  • Minimum 1 Year Sales in telecommunications or retail industry preferred

  • Enrollment in the Manager In Training (MIT) Program

  • Excellent sales skills and demonstrated ability to meet or exceed performance standards

  • Ability to learn new products and services in a timely manner

  • Ability to work flexible hours, including evenings, weekends and holidays

  • Ability to operate a personal computer, wireless equipment, copier and fax

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At&T Store Manager

Liveatt