ATS - Weekend Service Coordinator

Globaltranz Scottsdale , AZ 85250

Posted 5 months ago

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers.

Weekend Service Coordinator

POSITION SUMMARY

The general purpose of the Weekend Service Coordinator is to provide superior customer service on the phone to ensure conversion of loads. The position entails proactive support to carriers as well as de-escalating issue calls.

Primary Job Responsibilities

  • Communicate with carriers after hours to ensure on-time pick-ups and deliveries.

  • Sustain and enhance carrier relationships through efficient operations flow and proactive communication.

  • Maintain after hours operations and update systems to ensure smooth transition into normal operating hours.

  • Provide basic and accurate information

QUALIFICATIONS

Education, Certification, and Experience Requirements

  • Minimum of High School Diploma required.

  • Microsoft Office including Outlook, Word and Excel.

  • Detail and problem-solving skills are required.

  • Must possess a sense of urgency and have the ability to be flexible while working in a fast paced environment.

  • Must be able to multi task, learn quickly and adapt to change easily.

  • Ability to communicate with customers and co-workers in a courteous and professional manner.

Tools and Equipment Requirements

  • The ability to use a phone, computer, printer, and copier is required.

  • Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint.

  • The ability to use the internet and various web browser software is required.

WORKING CONDITIONS

Physical Working Conditions and Office Setting Description

  • Work in an office setting working only hours as instructed by their supervisor and not logging in after scheduled hours or on days off.

  • Requires prolonged sitting, standing, frequent bending, stooping, or stretching.

  • Some lifting may be required.

  • Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.

  • Requires occasional use of fax machines, telephones, copiers, and other office equipment.

I am needing two people positions filled one for 6AM to 4PM and another for 4PM to 2AM both for Saturday and Sunday.

GlobalTranz is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other details

  • Pay TypeHourly

  • Job Start DateSaturday, March 23, 2019

  • Scottsdale, AZ, USA

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ATS - Weekend Service Coordinator

Globaltranz