ATM Vendor Manager-ATM Supplier Management
Req #: 180059163_1
Location: Phoenix, AZ,US
Job Category: Project Management
The Supplier Management Group (ATM Maintenance) is responsible for achieving the highest possible customer availability on an over 16,000 Chase owned and operated ATMs and eATMs. The ATM channel is important for Chase customer and the team monitors 24 hours a day, 365 days a year.
The Supplier Management group is a multi-functional operational business unit that leverages state-of-the-art monitoring tools, analytics and industry-leading methods to detect problems and resolve them as quickly as possible.
The Supplier Management Group relies on various ATM Hardware and Cash Suppliers to maintain and service our ATM fleet.
This position is responsible for oversight of the hardware maintenance process, ensuring all aspects are optimized to achieve best-in-class performance and customer experience as defined within contractual documents.
Build and foster internal relationships with multiple cross impacted partners
Build and Manage external relationships with hardware vendors
Develop and implement solutions to achieve better customer experience
Identify trends and opportunities to improve automation and streamline business requirements
Execute regular business reviews including at the executive level
Review data to ensure we are accurately measuring vendors based on contractual terms
Analyze data to determine performance trends and suggest ways to improve
Contract Review, including participate in contract negotiations
Invoice Billing Review (Maintenance and Time & Material)
Requires 2+ year experience in ATM product and industry knowledge.
Prefer Centralized Transaction Operations (CTO) experience
Requires proven ability to partner with vendors to achieve excellent performance on behalf of JPMC customers
Requires prior Vendor Management Experience
Requires leadership experience and demonstrated ability influencing peers and stakeholders
Ability to be successful in a fast-paced and dynamic environment
Quantitative and problem solving skills
Requires ability to think and drive strategic plans and initiatives
Prefer Business processes and procedures experience
Strong business analysis skills
Must have advanced oral and written communication skills and presentation skills
Advanced MS Office Skills
Bachelor's degree or equivalent experience required
Jpmorgan Chase & Co.