As the global leader in ATM deployment and management, no one operates more ATMs in more locations than Cardtronics. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. Cardtronics puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike.
At Cardtronics, we are Champions of Cash because it matters. Our purpose-driven mission is to ensure cash remains accessible and viable in our markets around the globe. Cash is woven into the very fabric of society. Cash is a good meal with friends, learning financial responsibility, giving, caring, durable, and so much more.
We at Cardtronics continue to evolve our ATM Solutions to meet the new and challenging demands in the retail services marketplace. It consists of on-demand ATM solutions that don't require large capital expenditures or lengthy and expensive IT integration efforts, giving retailers & ISOs the ability to manage their ATM distribution and innovation agendas without taking a back seat to controls and regulatory priorities. As the Solution Manager, the qualified candidate will own all aspects of our Solution offer, which includes managing the solution/product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with internal/external business partners to deliver winning products. It also includes working with sales, marketing and support to ensure revenue and customer satisfaction goals are met.
Duties and Responsibilities:
Drive product efforts in support of a Product Solution line; responsible for end-to-end ownership and lifecycle management of a strategic Product Solution line including developing and managing Product Solution enhancements from ideation to launch; develop base solution, expanded offerings, professional service opportunities; ensure products and releases are launched correctly and on schedule
Determine and maintain a clear definition of Product Solution market size, position, segments served and business opportunity; develop market/competitive intelligence and understanding
Define, develop and implement product strategies and roadmaps by analyzing feedback from customers, stakeholders and other teams to shape requirements, features and end products; preparing return-on-investment analyses; establishing time schedules with internal/external business partners; product positioning and messaging
Define and quantify value that the Product Solution line brings to our customers and industry; quantify positive impact on customers and build into value positioning
Produce business and product requirements documents, solutions guides, sales tools, supporting sales collateral and go-to-market plans
Determine pricing by utilizing market data; reviewing operational and technical costs; anticipating/projecting growth; costing special and customized deals; develop pricing models with Finance and expand market pricing knowledge of competitors
Manage/monitor Product Solution financial results - pipelines and progress relative to plans
Expand Product Solution market share by working with sales team to develop sales strategies
Brief and train the sales force periodically and present at sales meetings; perform product demos to customers; serve as matter expert; assess product value position through customer presentations/meeting and working with sales team
Develop a solid understanding of Product Solution areas and benefits including - hardware, software, processing, networks, operations and security
Strong ability to develop and direct Solution from ideation to launch within planned timeframes
Understanding of some or all ATM solution/product areas including - hardware, software, processing, networks and operations
Candidate that understands more deeply the hardware and operational areas including
Launch new Solutions and manage lifecycle for existing Solutions
Work with Product Platform owners to develop & enable Solution feature/functionality
Support commercial in delivering customer deals in the US; serve as matter expert in customer meetings
Develop base solution, expanded offerings, professional service opportunities
Develop pricing models, market/competitive intelligence and market pricing knowledge
Drive product development efforts in support of Solution rollout in the U.S.
Knowledge, Skills, and Abilities Required:
Proven experience as a Solution/Product Manager, Developer or similar role
Experience in product lifecycle management
Demonstrated success defining and launching excellent products
Examples and at least one sample of an effective document delivered in the past
Demonstrated customer focus
Problem-solving aptitude and creative thinking skills
Leadership/people management skills including ability to gain the confidence and commitment of staff; leads by example
Excellent communication/presentation skills
Innovative in nature, anticipates the future and designs relevant strategies
Decisive in nature; demonstrates greats commercial acumen and makes good business decisions often with limited data, that will work for the Employees, Our Customers and ultimately delivers shareholder value
Optimistic and able to identify opportunities even within difficult situations.
Drives to make things happen, is action orientated with the ability to get projects and activities "off the ground" quickly and easily.
Proven ability to influence cross-functional teams without formal authority
Able to develop relationships across geographic boundaries and time zones with customers, stakeholders and Cardtronics teams.
Able to engage and develop teams and lead the team towards a common aim and objectives and prepare it to meet current and future challenges
Able to collaborate with functional partners, to deliver right outcomes
Challenges status quo thinking, demands and drives continuous improvement.
Minimum Knowledge, Skills, and Abilities Required:
Lives the values and sets the tone for our culture through personal actions
Has humility, follows through on personal commitments, assumes responsibility for own mistakes and learns from them.
Is trusted by others, honest, and ethical
Influential with Key Stakeholders
Recognizes and confronts complacency and false urgency.
Able to win hearts and minds, ensuring that all big and small wins are celebrated
Tolerant of ambiguity
Agility in decision making
Adaptability in execution
Able to see "around corners"
At ease with technology and customers
Gets things done!
Cardtronics plc is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Cardtronics plc are based on business needs, job requirements and individual qualifications, without regard to race, color,religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.