Atlassian Senior Solutions Engineer

Walt Disney Co. Seattle , WA 98113

Posted 2 months ago

Job Summary:

The Enterprise shared Services team offers SaaS and managed service solutions to engineers and users throughout The Walt Disney Company (TWDC). Atlassian Engineering Services (AES) runs a large Atlassian platform. Jira Data Center, Confluence Data Center along with dozens of plugins and customizations. Primary responsibilities include upgrades, application performance tuning and automating routine tasks in a cloud hosting environment.

The Solutions Engineer is part of a small team that manages the full Atlassian application suite; with a primary focus on Jira and Confluence. We provide solution design and configuration to meet customers' business needs, including architectural work, application engineering, application support, and deployment. We are looking for someone who has experience as an administrator of Jira and Confluence instances in cloud hosting environments, understands the features sets of the products, and enjoys collaborating with customers to understand technical requirements for new and existing solutions and functionality.

Responsibilities:

The Solutions Engineer will participate in efforts to design and configure Jira projects to meet their business needs; and will develop bash or python automation for routine workloads in Jira and Confluence. The Solutions Engineer will be involved in performance tuning and troubleshooting using tools such as Splunk, Grafana and New Relic. The instances are hosted in Amazon Web Services (AWS) in an EKS containerized environment using Gitlab CI. The team relies on and works closely with the Systems Reliability Engineering team that owns the underlying platform on which the Atlassian services run. This includes the automation framework for building and servicing existing and new instances.

  • Create custom solutions using the Jira platform including workflows, screens, notifications, authorization, and authentication

  • Evaluate, install, and configure Atlassian products and plug-ins

  • Develop automation and scripts with bash or python

  • Work with CICD pipelines in a linux/containerized environment

  • Provide after hours escalation support for incidents

  • Provide tier 3 user support for all enterprise Atlassian products

  • Design and develop application integrations with custom developed Disney applications and 3rd-party applications hosted within the Disney network and within external SaaS environments

  • Deep understanding of Atlassian application tuning and JAVA internals including deciperhing thread dumps and stack traces

  • Collaborate with customers to understand technical requirements for new and existing solutions and functionality

  • Collaborate with Systems Reliability Engineering for high availability, container platform automation and performance tuning

  • Ensure security of application with implementing fixes with guidance from corporate security

  • Develop service ownership policies and procedures for enterprise Atlassian products

Basic Qualifications:

  • 3+ years as a Jira and Confluence administrator preferably in a large installation

  • 4+ years with Linux tuning and command line proficiency

  • 2+ years web application administration in a cloud environment using nginix or similar

  • 1+ years working in a large enterprise IT environment in the cloud.

  • Strong scripting experience in either bash or python

  • In-depth understanding of Jira configurations (e.g. projects, workflows, screens, fields, plug-ins)

  • Experience managing and integrating with 3rd-party SaaS solutions

  • Experience in collaborating with customers to understand technical requirements

  • Java performance tuning

  • Performance tuning and troubleshooting tools such as Splunk, Grafana and New Relic

  • Experience implementing high availability solutions for 3rd-party applications

  • 2+ years experience resolving user issues and requests

  • 1+ years experience integrating Atlassian products with Atlassian or 3rd-party applications

  • 3+ years as a Jira and Confluence administrator preferably in a large installation

  • 4+ years with Linux tuning and command line proficiency

  • 2+ years web application administration in a cloud environment using nginix or similar

  • 1+ years working in a large enterprise IT environment in the cloud.

  • Strong scripting experience in either bash or python

  • In-depth understanding of Jira configurations (e.g. projects, workflows, screens, fields, plug-ins)

  • Experience managing and integrating with 3rd-party SaaS solutions

  • Experience in collaborating with customers to understand technical requirements

  • Java performance tuning

  • Performance tuning and troubleshooting tools such as Splunk, Grafana and New Relic

  • Experience implementing high availability solutions for 3rd-party applications

  • 2+ years experience resolving user issues and requests

  • 1+ years experience integrating Atlassian products with Atlassian or 3rd-party applications

  • 1+ years understanding of postgres databases and SQL preferably in RDS.

  • Jira

  • Confluence

  • Linux

  • Bash or Python

  • Containerized applications

  • Tomcat Java

  • Nginx or apache

Preferred Qualifications:

Bachelor of Science degree in computer science or related field and 6-7 years of related work experience or 10 years of related work experience in lieu of a degree

Additional Information:

DISNEYTECH

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Atlassian Senior Solutions Engineer

Walt Disney Co.