Athletic Club Attendant

REPORTS TO: Director of Spa, Spa Manager, Spa SupervisorSUPERVISES: N/A.WORK ENVIRONMENT:Athletic Club and Pool Areas.Job involves working:* under variable temperature conditions.* under variable noise levels.* indoors.* around chemicals.KEY RELATIONSHIPS:Internal: Staff in Fitness Center, Grounds, Food and Beverage, Rooms, Housekeeping and Maintenance.External: Hotel guests/visitors, massage staff, personal trainer and Club members.ESSENTIAL JOB FUNCTIONS* Maintain complete knowledge of and comply with all departmental and hotel policies, procedures and standards. * Check pools daily and administer chemicals when needed. * Regularly maintain pool and whirlpool. * Assist guests and members with the purchase of logo items and drinks. * Answer telephone according to Peabody Service Excellence practices. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of:*

daily house count, VIPs in-house, arrivals/departures.* scheduled group activities and locations within hotel.* all hotel facilities and services.* hours of operation of each outlet.* all equipment and services available for guests at the Pool.* all safety and sanitation regulations for Pool facility. * Obtain clean towels from Laundry and transport to Pool; fold and stack towels. * Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor. * Be familiar with all hotel packages, promotions, prices and rates. * Perform opening procedures. * Maintain Cashier and Reception areas. * Greet guests. * Maintain knowledge of hours of operation, memberships, reservations, rentals, fees, products and merchandise. * Maintain towel/linen supply, locker rooms, steam room/sauna, FitnessCenter and Pool area. * Monitor guest safety. * Sell merchandise. * Practice loss prevention. * Price merchandise, according to guidelines established by Manager. * Display and stock merchandise. * Remove damaged/soiled merchandise. * Perform closing procedures. * Process closing reports. * Deposit work at Night Audit Drop Box. * Complete end of shift checklist. * Other duties as assigned by athletic club manager.SECONDARY JOB FUNCTIONS* Assist with other Fitness Center job functions as assigned. * Document maintenance needs on work orders and submit to Manager/Supervisor.STANDARD SPECIFICATIONSRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.QUALIFICATIONSEssential: * High school graduate. * Fluency in English, both verbal and written. * Provide legible communication and directions. * Add, subtract, multiply and divide numbers. * Ability to:*

perform job functions with attention to detail, speed and accuracy.* prioritize, organize and follow up.* be a clear thinker, remaining calm and resolving problems using good judgment.* follow directions thoroughly.* understand guests' service needs.* work cohesively with co-workers as part of a team.* work with minimal supervision.* maintain confidentiality of guest information, associate information and pertinent hotel data.* satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.* maintain pool and whirlpool using proper chemicals.* carry out all safety and emergency procedures.* maintain regular and punctual attendance.* adhere to Peabody grooming standards.* exemplify Peabody Service Excellence.Desirable:* 1 year experience working in a guest service position. * Experience with computers, calculators or word processors. * Experience in Hospitality Industry in similar position. * Previous guest relations training and experience * Knowledge in a second language. * Some athletic skill and knowledge preferred.PHYSICAL ABILITIESEssential: * Exert physical effort in transporting carts weighing up to 35 pounds to work areas. * Endure various physical movements throughout the work areas. * Reach varied distances. * Remain in stationary position for extended periods of time throughout work shift. * Satisfactorily communicate with guests, management and co-workers to their understanding. * Ability to move freely within Athletic Club. * Ability to stand for prolonged periods of time. * Ability to push and/or pull a towel cart weighing 75 pounds, including up and down inclines.