At Your Service Center - Seasonal Associate, Part Time: Ridgedale Center

Macy's, Inc. Minnetonka , MN 55345

Posted 2 months ago

Love being around people and making them happy? Good at finding just the right thing to complete an outfit? As part of our sales team, you'll do just that, bringing the Magic of Macy's to life for our customers. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. ... More "

So if you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today!

Job Overview:

The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own

  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  • Provide an exceptional customer experience by ensuring the customer is always the # 1 priority

  • Acknowledge Customers in a friendly and helpful manner upon Customer's entry into the area

  • Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy's tablet app

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own

  • Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free

  • Handle all returns professionally, with sincerity and enthusiasm

  • Demonstrate knowledge of store products and services to drive sales and minimize returns

  • Sell gift cards and work to resolve customers' Macy's card issues, as needed

  • Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location

  • Follow store's audit policies and procedures

  • Adhere to Asset Protection and inventory control and compliance procedures

  • Follows shortage programs and procedures

  • Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality

Qualifications:

Education/Experience:

  • High School degree or equivalent.

  • At least one year of customer service experience.

Communication Skills:

  • Excellent written and verbal communication skills.

  • Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Able to use a calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

  • This position involves constant moving and standing.

  • Involves standing for at least two consecutive hours.

  • Involves lifting at least 30 lbs.

  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

  • May involve reaching above eye level.

  • Involves close vision, color vision, depth perception, and focus adjustment.

  • Other Skills:

  • Strong organizational skills.

  • Must be able to multitask in a fast-paced environment.

  • Must be able to collaborate and function as a member of a team.

  • Must possess a strong sense of urgency.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. including Macy's and Bloomingdale's will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

Help make life

shine brighter.

Collaboration,

Creativity,

Culture.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Restaurant Host/Hostess Lakeshore Grill Part Time Ridgedale Center

Macy's, Inc.

Posted 2 days ago

VIEW JOBS 12/12/2019 12:00:00 AM 2020-03-11T00:00 Job Overview: The Seasonal Restaurant Host's primary responsibility is to provide excellent service by monitoring customer traffic flow, acknowledging and seating customers upon arrival, providing product information and thanking customers upon departure. Perform other duties as assigned. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Follows Food Division Standards and Best Practices * Demonstrate MAGIC selling skills * Ensure dining room is prepared for customer service * Effectively deal with multiple customers and seat customers at clean tables avoiding over-seating * Communicate customer requests/concerns and service flow issues to associates and manager on duty * Be knowledgeable of servers' duties and responsibilities, table numbers, and station assignments * Follow food safety standards and maintain work area and equipment in accordance with Health Department standards * Work with bus team to clear and maintain tables according to company standards * Answer phone and record reservations according to company standards * Perform cashier duties when needed * Open and close area following appropriate checklist, verifying completion with Manager on Duty prior to leaving the area * Maintain stock levels and standards in product presentation * Follow station specific duties and responsibilities * Maintain personal hygiene and professional dress code to comply with Food Division and Health Department standards * Regular, dependable attendance and punctuality Qualifications: Education/Experience: * No specific educational accomplishment is necessary. * Previous restaurant/hospitality experience is preferred but not required. * Health department license or certification and/or alcohol certification as required by state or local requirement. * Per state law, a Food Handler's certificate may be required for all food service employees who prepare, store or serve food at restaurants, coffee bars or any other food service establishment. Communication Skills: * Ability to read, write, and interpret instructional documents such as safety rules, reports, and procedure manuals. * Excellent written and verbal communication skills. * Ability to communicate in Spanish is preferred but not required. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. * Must be able to make change using American monetary units. Reasoning Ability: * Must be able to work independently with minimal supervision. * Must be able to follow instructions. Physical Demands: * This position involves regular walking, standing, hearing and talking. * May occasionally involve stooping, kneeling, or crouching. * Must be able to move and/or lift at least 30 lbs. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Must possess excellent customer service skills. * Must be able to work effectively in a fast-paced environment. * Must meet any state and or local age requirements for serving alcoholic beverages. Work Hours: * Ability to work a flexible schedule based on department and store/company needs. Working Conditions: Reasonable accommodations have been made to enable individuals with disabilities to perform essential job functions. Work generally occurs in an office environment with moderate temperature and noise level. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Helping communities shine brighter. Work your magic. Join our team. Macy's, Inc. Minnetonka MN

At Your Service Center - Seasonal Associate, Part Time: Ridgedale Center

Macy's, Inc.