Macy's, Inc. Troy , MI 48066
Posted 3 weeks ago
Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Summary
The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.
What we can offer you
An inclusive, challenging, and refreshingly fun work environment
Empowerment to perform impactful work with tangible results
Coverage across medical, dental, vision, and retirement
Employee Assistance Program (mental health and financial literacy resources)
Fully-Funded education benefits may include 100% of tuition, books, and fees
Merchandise discounts
Colleague Resource Groups (CRGs), give-back/volunteer opportunities
What you will do
Provide an exceptional customer experience by ensuring the customer is always the # 1 priority
Acknowledge customers in a friendly and helpful manner
Assist customers in all aspects of the total store experience, including customers using devices to shop and compare
Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
Be proficient in Macy's point of sale systems and all transactions, including processing returns and non-congruent items
Demonstrate knowledge of store products and services to drive sales and minimize returns
Sell gift cards and work to resolve customers' Macy's card issues, as needed.
Follow store's audit policies and procedures
Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
Who you are
Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
Flexible availability, including days, evenings, weekends and holidays.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter in adapting quickly to changing customer expectations and needs.
Resourceful and able to adapt quickly to changing priorities.
1-2 years retail or customer service experience preferred.
Essential Physical Requirements
Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
Frequent use of computers and handheld electronic equipment.
Reaching, including above eye level, crouching, kneeling, stooping and color vision.
Lifting and moving items weighing up to 25 lbs.
About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy and ideas to the Macy's team - Apply Today!
Macy's, Inc.