Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

At Your Service Center Associate, Part Time: Gurnee Mills Mall

Expired Job

Macy's, Inc. Gurnee , IL 60031

Posted 3 months ago

71265502

Job Overview:

The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own

  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  • Provide an exceptional customer experience by ensuring the customer is always the # 1 priority

  • Acknowledge Customers in a friendly and helpful manner upon Customer's entry into the area

  • Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy's tablet app

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own

  • Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free

  • Handle all returns professionally, with sincerity and enthusiasm

  • Demonstrate knowledge of store products and services to drive sales and minimize returns

  • Sell gift cards and work to resolve customers' Macy's card issues, as needed

  • Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location

  • Follow store's audit policies and procedures

  • Adhere to Asset Protection and inventory control and compliance procedures

  • Follows shortage programs and procedures

  • Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality

  • Perform other duties as necessary

Qualifications:

Education/Experience:

  • High School degree or equivalent. At least one year of customer service experience.

Communication Skills:

  • Excellent written and verbal communication skills.

  • Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Able to use a calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

  • This position involves constant moving and standing.

  • Involves standing for at least two consecutive hours.

  • Involves lifting at least 30 lbs.

  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

  • May involve reaching above eye level.

  • Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

  • Strong organizational skills.

  • Must be able to multitask in a fast-paced environment.

  • Must be able to collaborate and function as a member of a team.

  • Must possess a strong sense of urgency.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Macys Seasonal Retail Beauty Sales Part Time Gurnee Mills Mall

Macy's, Inc.

Posted 4 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 71268618 Job Overview: The Seasonal Cosmetics/Fragrances Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and fragrances, as well as contributing to the success of the department. The associate is also responsible for fulfillment and performing other duties as necessary. In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving. Essential Functions: * Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the priority * Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area * Handle all returns courteously and professionally * Sell cosmetics and related merchandise according to customer service techniques and professional selling skills * Determine customer needs based on personal features and other customer preference related factors * Explain and demonstrate use of cosmetics through actual application * Use clientele program to maintain customer profile and contact information to increase personal sales * Be knowledgeable of and perform sales support functions related to POS procedures * Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies * Attend product training classes and seminars and participate in pre-selling drives to maximize sales * Ensure proper presentation, organization, storing, and replenishment of stock * Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) * Ensure work area is free from hazards and work in a safe manner * Adhere to Asset Protection and inventory control and compliance procedures * Be in compliance with all hygiene standards * Perform other duties as necessary * Follows shortage programs and procedures * Perform these functions in an efficient manner, as directed by the Supervisor * Regular, dependable attendance and punctuality Qualifications: Education/Experience: * High School degree or equivalent. * Previous selling experience is desired, preferably in cosmetics. Communication Skills: * Excellent written and verbal communication skills. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Superior organizational and time management skills. * Must be able to multi-task in a fast-paced environment during constant periods of high volume. • Must be able to build relationships and influence others. * Must possess a thirst for knowledge. * Must be flexible in regards to hours worked. * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Gurnee IL

At Your Service Center Associate, Part Time: Gurnee Mills Mall

Expired Job

Macy's, Inc.