Under the direct supervision of the Patient Services Manager, the Scheduler is responsible for providing excellent customer service skills when scheduling patient appointments according to criteria set forth by individual providers and the department. This position also answers phones and assists with creation of provider schedules.
Provide professional and courteous service to all "customers" of Ogden Clinic. Customers include all Ogden Clinic patients, affiliates, providers, administration, employees, co-workers, insurance company representatives, and all other vendor representatives.
Meet behavioral expectations and support the dignity of all persons. Also, responsible for the stewardship of resources.
Ensure applicable regulatory requirements are complied with and follow guidelines that maintain safety for oneself, patients, visitors, and co-workers.
Study, understand, and adhere to all Clinic Policies and Procedures.
Demonstrate a thorough knowledge of the CISCO phone system and eClinicalWorks (ECW).
ESSENTIAL JOB FUNCTIONS:
Ensure that each appointment is scheduled correctly and in harmony with department and provider preference.
Provide excellent customer service while scheduling patients for assigned providers.
Make reminder phone calls for next-day appointments.
Pre-register new patients for next-day appointments and advise them as to correct information to bring to the appointment.
Demonstrate compassion and understanding for the patient and caring parties.
Maintain a thorough knowledge of CISCO phone system and eClinicalWorks (ECW) computer system.
Display patience in understanding and satisfying patient's request.
Maintain an adequate level of productivity as defined with the Patient Services Manager.
Answer phones within 3 rings.
Greet patients in a professional and courteous manner.
Accurately note and deliver messages.
Collect outstanding patient account balances.
Verify medical insurance benefits in a timely manner.
Review electronic medical record (EMR) for demographic information with accuracy and completeness.
Attend team meetings and team training sessions as scheduled.
Timely arrival for all scheduled work shifts. Employees must call prior to the start of shift to inform manager if they cannot report.
Arrange for coverage of scheduling station during the hours of 7am to 8pm when it is necessary to leave desk.
EDUCATION: High School Diploma or general education degree (GED).
LANGUAGE SKILLS: Proficient in reading and comprehending simple instructions, short correspondence, and memos. Able to write routine reports and correspondence as well as effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning skills: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
Effectively manage multiple tasks simultaneously.
General office equipment and procedure knowledge helpful.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.