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Asst Service Mgr

Expired Job

H-E-B Spring , TX 77387

Posted 2 months ago

SUMMARY OF THE POSITION:

Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.

RESPONSIBILITIES OF THE POSITION:

  • Role model Superior Customer Service.

  • Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.

  • Assist in maintaining company sanitation standards.

  • Monitor and manage potential shrink.

  • Ensures Standard Operating Procedure compliance in the service department.

  • Monitor, enforce and role model company dress-code standards.

  • Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.

  • Monitor front-end activity to expedite Customer throughput by directing Customer traffic.

  • Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).

  • Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.

  • Listen and show sensitivity to Partners' concerns and handle issues in professional manner.

  • Encourage and champion front-end selling activities.

  • Recognize Partners and celebrate success.

  • Convey appropriate sense of urgency in dealing with Partner and Customer issues

  • Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

Requirements:

  • Eighteen (18) years of age or older

  • Must have completed Regional Service training and approved by the Regional Merchant

  • Advanced understanding of checkout procedures

  • Demonstrated leadership ability

  • Demonstrated commitment to excellence in customer service

  • Exhibits high level of performance

  • Have the ability to speak or communicate effectively to co-workers, supervisors and customers

  • Demonstrates strong conflict resolution skills

  • Effective oral and written skills

  • Possesses understanding of basic math concepts

  • Possesses ability to make logical decisions

  • Ability to delegate, organize and plan effectively

  • Ability to handle stressful situations

  • Excellent customer service skills

  • Proficiency on HEB systems preferred

  • Excellent communication and organization skills

  • Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment

  • Maintain sanitation standards throughout the work area

  • Ability to work a flexible schedule, including opening, closing, and weekend shifts.

Physical Requirements:

  • Maintain a high level of productivity and efficiency standards.

  • Standing (for max. of 3hrs).

  • Lift and carry moderately heavy loads;

  • Bend, reach, squat, push and pull

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Asst Service Mgr

Expired Job

H-E-B