H-E-B Spring , TX 77387
SUMMARY OF THE POSITION:
Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.
RESPONSIBILITIES OF THE POSITION:
Role model Superior Customer Service.
Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.
Assist in maintaining company sanitation standards.
Monitor and manage potential shrink.
Ensures Standard Operating Procedure compliance in the service department.
Monitor, enforce and role model company dress-code standards.
Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
Encourage and champion front-end selling activities.
Recognize Partners and celebrate success.
Convey appropriate sense of urgency in dealing with Partner and Customer issues
Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.
Eighteen (18) years of age or older
Must have completed Regional Service training and approved by the Regional Merchant
Advanced understanding of checkout procedures
Demonstrated leadership ability
Demonstrated commitment to excellence in customer service
Exhibits high level of performance
Have the ability to speak or communicate effectively to co-workers, supervisors and customers
Demonstrates strong conflict resolution skills
Effective oral and written skills
Possesses understanding of basic math concepts
Possesses ability to make logical decisions
Ability to delegate, organize and plan effectively
Ability to handle stressful situations
Excellent customer service skills
Proficiency on HEB systems preferred
Excellent communication and organization skills
Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
Maintain sanitation standards throughout the work area
Ability to work a flexible schedule, including opening, closing, and weekend shifts.
Maintain a high level of productivity and efficiency standards.
Standing (for max. of 3hrs).
Lift and carry moderately heavy loads;
Bend, reach, squat, push and pull