Asst. Manager, Marine Technical Support

Asst. Manager, Marine Technical Support

Requisition ID: 3291

Location:

Alpharetta, GA, US, 30005

Workstyle: Hybrid

Shift: 1st

Salary Range: $81,300.00 - $122,000.00

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

This role will provide leadership and coordinate activities related to technical support and quality analysis of Honda Marine products. This role involves leading a team responsible for; development and facilitation of dealer & associate technical training, resolving quality issues, consulting customer relations for issue resolution, and trend analysis of market quality issues. The Assistant Manager is also tasked with optimizing processes, implementing best practices, and providing leadership to enhance overall productivity and customer satisfaction. The Assistant Manager of Marine Technical Support will need high analytical skills to make decisions that impact product quality communication and improvements, as well as leading the team through root cause analysis and implementation of corrective actions. Additionally, they will collaborate with other departments to improve communication and streamline the speed to resolution. Overall, the Assistant Manager of Marine Technical Support plays a crucial role in developing the strategic direction for improving dealer technical skills, associate skill development, and improving the customer experience with Honda Marine products.

Key Accountabilities

• Development and execution of training strategy to meet assigned targets for improving dealer service personnel and associate technical skill levels.

• Develop & implement department strategy to ensure the early identification and reporting of product quality issues, timely payment & reimbursement of warranty claims & recovery / reconciliation of AH warranty expense.

• Manage Initial Quality Inspection (IQI) and Mass Production Quality Inspection (MPQI) process to confirm market quality of all new Marine products and critical mass production products meet or exceed customer expectations & Honda quality standards

• Coordinate with the Product Regulatory Office to execute testing of Honda Marine products to support regulatory confirmation activities

• Provide strategic direction to associates to ensure goals are set and provide tactical guidance to ensure goals are exceeded.

Qualifications, Experience, and Skills

• Bachelor's degree - or equivalent business experience

• Preferred area of discipline: Engineering & Technical Management

• 10+ years of experience in the Marine Industry with an emphasis on service and training. Dealership and Customer Service experience desirable

• Proficient in MS Office (excel, power point, word)

• Expert working knowledge of the marine industry, marine industry products, excellent technical understanding of marine internal combustion engines, marine drive lines, boat operation and marine rigging

• Dealing with people and complex issues is an essential part of this position. Good interpersonal skills and the ability to communicate on any level with internal or external personnel. Strong skills in negotiation and motivation is a must

• Effective written and verbal communication

• Travel budget management

Workstyle

• Hybrid

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive Base Salary: Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc.

• Annual Bonus

• Representative Lease Car Program (No Cost - Car, Maintenance, and Insurance included)

• Industry leading Benefit Plans (Medical, Dental, Vision, Rx)

• Paid time off, including vacation, paid holidays, sick time, personal days

• 401K Plan with company match + additional contribution

• Lifestyle Bonus

Career Growth:

• Advancement opportunities

• Career mobility

• Education reimbursement for continued learning

• Training and Development programs

Additional Offerings:

• Wellbeing program

• Community service and engagement programs

• Product programs

• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Bring the Future

Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives.

You're invited to

bring your skills, bring your background, and bring the future at Honda.

Apply today.

Dream. Create. Drive. Repeat.

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